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Virtuoso Equalizer Failure


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Hello All, 

Been having issues with my Virtuoso RGB, specifically the equalizer settings within iCue. Booting up this morning, the USB dongle was not recognized by my computer and I had to manually reconnect it in order for the dongle to be recognized by iCue. Following the reconnect, the headset could wirelesssly connect, but the equalizer profiles were not recognized. 

I have tried multiple paths to getting the resolved: reconnecting/pairing with a wired connection, forcing a firmware update, updating iCUE - nothing seemed to work. A complete reinstall is the only path seemingly restore the equalizer profiles to working in the wireless setting. 

Can anybody offer a more permanent solution or fix to this? This is the third time this same issue has happened within a single month and having to reinstall the program to fix it is pretty ridiculous. 

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