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Icue V.4.14.179 Memory Problem


Tex_Recoil
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Hello all,

I upgraded Icue to V.4.14.179 just 2 days ago. Right away started having problems with memory lighting. Icue seems to turn the lighting option off on one or all memory. Its totally random what it does, I have 4 dimms of Dominator Rgb installed. It will shut down a random stick of memory or all of them together. I check the Icue software and the memory is still set to display what I have had selected. If I uncheck and recheck the option. Boom! problem is fixed until the next reboot and then it start all over. I have WallpaperEngine installed, on my system. But when I started to have this lighting problem with the memory, I disabled it. It doesnt matter if wallpaperengine is running or not. The problem still exist. Anyone having the same problem? Thinking on downgrading back to Version 3 icue which didnt have this problem.

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I would stick to basic troubleshooting for now.  I have not heard of any other Dominator issues like this with random lighting issues and I have not seen it for my 4 module Dominators either.  30 days in on 4.14 we should have a pile of complaints if there was a version specific issue.  What you're describing does sound like what happens when another RGB program is interfering.  What MB brand is this and is the RGB software in use?

 

As for immediate steps, start with the basic repair install (Windows Apps -> Corsair iCUE -> Modify).  This will not delete your profiles and settings.  If it continues, try a creating a new test profile with something like a color wave, color pulse lighting link (or whatever).  If there is a problem with either RAM or programming, a pattern that turns the LEDs on and off may reveal it quicker.  It's also possible there were some profile import issues coming over, particularly if you were on an older version of CUE 3.  

Edited by c-attack
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I ended up downgrading. I tried V.4.14.179 and I had issues too. My H100i V2 was not detected. Then if I changed the color of my keyboard my memory sticks also changed colors to whatever the keyboard was set to. I reverted back to V3 and all is well again.

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On 9/16/2021 at 6:43 PM, c-attack said:

I would stick to basic troubleshooting for now.  I have not heard of any other Dominator issues like this with random lighting issues and I have not seen it for my 4 module Dominators either.  30 days in on 4.14 we should have a pile of complaints if there was a version specific issue.  What you're describing does sound like what happens when another RGB program is interfering.  What MB brand is this and is the RGB software in use?

 

As for immediate steps, start with the basic repair install (Windows Apps -> Corsair iCUE -> Modify).  This will not delete your profiles and settings.  If it continues, try a creating a new test profile with something like a color wave, color pulse lighting link (or whatever).  If there is a problem with either RAM or programming, a pattern that turns the LEDs on and off may reveal it quicker.  It's also possible there were some profile import issues coming over, particularly if you were on an older version of CUE 3.  

Well the problem has grown, now when I startup my system the Dominator Memory are all Blacked out. Half of my Ql120 rgb fans are blacked out too. Once I let the system set for a few seconds after Boot and desktop is showing. It corrects itself turning the memory and fan lighting back on. Going from having one problem to having this new one and the only thing I changed was from Icue version 3 to 4. To answer your question about my system, Motherboard is Evga and gpu as well. Mb is z490 and gpu 2070, I do not have any of the software for either Mb or Gpu installed on my system to change lighting. I did have the software install about year ago when I first built my system just to set the lighting. Then I uninstalled it. Like I said everything was has been working fine Up until I install Icue version 4. I had been running Icue version 3 for a year with no problems. Im incline to think it Icue version 4 is the problem, since it the only software update I did, when I started getting this lighting problem. But to let you know I did do a clean Install of Icue verion 4, deleted Wallpaperengine software, And since I dont have MB or Gpu manufactor software install to control Rgb, was nothing else to delete. Since the Fresh Install of Icue version 4.14.179 now I have the problem with startup of my system missing lighting on memory and half my fans. Im downgrading back to Version 3. Will let you know if it corrects my problems.

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Got it fixed, downgraded to Icue version 3. Everything started working again. Dont know why, with version 3 all rgb lighting was working again. Knowing that version 3 worked fine. I decide to uninstall it and try version 4 of Icue again. With I fresh install, not doing the in program update. Found out why version was effecting my lighting. It seem that something is wrong with how the program is saving Lighting Effects and Hardware Lighting. Its a hit or miss reproducing the problem. Sometimes it will save the info for both on the fly and then after a reboot those setting are gone. If I only mess with one, on one device. Say memory Lighting Effects and not Hardware Lighting and set it for all device's. Icue works, save the info and works fine. Tested by doing Multiple reboots of the system. Dont know why it doing it that way. Im just glad it fixed.

Edited by Tex_Recoil
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