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icue v.4.14.179.0 keeps crashing


TheSmoker
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Hello,

I am facing the following issue: iCue is crashin at random times, silently, after running some amount of time.

By investingating Event Viewer I am able to see this message:

Faulting application name: iCUE.exe, version: 4.14.179.0, time stamp: 0x60fed907
Faulting module name: Qt5Core.dll, version: 5.15.2.0, time stamp: 0x5fa4dd3b
Exception code: 0xc0000005
Fault offset: 0x00000000000015d3
Faulting process id: 0x79d8
Faulting application start time: 0x01d7a9ef535d3960
Faulting application path: C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe
Faulting module path: C:\Program Files\Corsair\CORSAIR iCUE 4 Software\Qt5Core.dll
Report Id: f94314e1-4fba-4f17-9e79-583c567fb3d2
Faulting package full name: 
Faulting package-relative application ID: 

Previous version did the same, and the version previous to that the same. It is consistent with newer v4.

Any pointer will be greatly appreciated.

Thanks and regards.

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  • Corsair Employees

You most likely have an older and outdated version of MSI software such as Mystic Light causing the crash. I would recommend that you refer to support article linked below for your specific issue.

https://help.corsair.com/hc/en-us/articles/360062501251-What-to-do-if-iCUE-4-crashes-on-startup

 

 

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Hello Notepad,

And thanks for the reply. I do not have Aura Sync, Armor Crate, Mystic Light or Dragon Center installed, as I have a gigabyte motherboard. But even so, also RGBFusion got the axe more than 1 year ago, and iCue started crashing after start up (can be hours or even days) only after the big update from 3 to 4.

If you have any other insight that cannot be found by using google, i would very much appreciate it. I've tried more than 90% of the things discussed online with the exception of those that should not be tried. :))

Cheers!

Edited by TheSmoker
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  • Corsair Employees

Hello,

I am facing the following issue: iCue is crashin at random times, silently, after running some amount of time.

By investingating Event Viewer I am able to see this message:

Faulting application name: iCUE.exe, version: 4.14.179.0, time stamp: 0x60fed907
Faulting module name: Qt5Core.dll, version: 5.15.2.0, time stamp: 0x5fa4dd3b
Exception code: 0xc0000005
Fault offset: 0x00000000000015d3
Faulting process id: 0x79d8
Faulting application start time: 0x01d7a9ef535d3960
Faulting application path: C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe
Faulting module path: C:\Program Files\Corsair\CORSAIR iCUE 4 Software\Qt5Core.dll
Report Id: f94314e1-4fba-4f17-9e79-583c567fb3d2
Faulting package full name: 
Faulting package-relative application ID: 

Previous version did the same, and the version previous to that the same. It is consistent with newer v4.

Any pointer will be greatly appreciated.

Thanks and regards.

I went ahead and opened a support ticket for you. Check your email associated with your forum account for further help.

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