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What's the easiest way to get a support ticket opened on the broken Asus plugin?


DOTTAT
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Since this has been pretty much ignored here thus far and is easy to reproduce on a clean install of windows 10 with the latest armory crate and icue installed...

The updates recently have left the corsair vengeance ram unable to be controlled via the armory crate app. Downgrading ICUe back restores this functionality.

Have two separate PCs with the same problem here.

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  • Corsair Employees

The issue is due to a known bug in the Armoury Crate software that Asus is aware of and working on, and you will need to reach out to Asus support for further assistance.

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Yeah, I'm sure Asus is going to get right on that. While they are at it, maybe they will decide to totally recode Armoury Crate so that it is not a steaming pile of doggie doo doo. So you could reach out to Asus support, and enjoy the long holds, unreturned messages and calls, and hard to understand level 1 phone techs reading from a script. If you are lucky, they might actually release an update that might fix this problem without causing 3 new ones. Then you can look forward to fighting with iCue and it's long list of unresolved bugs and dropped support for a long list of Corsair' own products.

Or you could take another path. The whole computer RGB craze evolved in a very haphazard way, resulting in a chaotic mess of conflicting standards and buggy RGB control programs that often interfere with each other. Due to this, several stand alone, open source alternatives have appeared. When they first came out they were pretty limited and had a lot of issues, but as time went by, some of them have developed into viable options to replace the buggy, resource hogging programs offered by Asus and Corsair.

Step 1 - Acknowledge and admit that Asus Armoury Crate (and Aura) are poorly coded nightmares that are probably never going to work right and never be fixed.

Step 2 - Acknowledge and admit that Corsair iCue is a bloated, buggy mess.

Step 2 - Uninstall Asus Armoury Crate with Revo uninstaller. Run CCCleaner after to get rid of any remnants in the registry.

Sep 3 - Uninstall Corsair iCue.

Step 4 - Download and install OpenRGB.

Step 5 - Configure OpenRGB to control whatever Corsair LED controllers you have, and whatever Asus products you have.(G.Skill RGB RAM also supported).

Step 6 - Rejoice in the knowledge that you have eliminated 2 poorly coded, bug ridden, resource hogging programs and replaced them with a lightweight, stable, easy to use, free RGB control program that supports a large (and growing) list of RGB enabled products. Signal RGB is another good option, though it is very different than OpenRGB.

Good Luck, whatever you decide.

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4 hours ago, Corsair Notepad said:

The issue is due to a known bug in the Armoury Crate software that Asus is aware of and working on, and you will need to reach out to Asus support for further assistance.

Listen... i'd believe that for a second IF I couldn't fix it by rolling back to Icue v 4.12.214 and have everything working again!

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On 9/15/2021 at 11:12 AM, Corsair Notepad said:

The issue is due to a known bug in the Armoury Crate software that Asus is aware of and working on, and you will need to reach out to Asus support for further assistance.

Can you elaborate on why versions of ICUE later than the above have the problem and none prior?

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