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One LED has a wrong color and I can't figure out why


Timb00
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it's a dead green die.

White kills those LEDs quickly. it's a good idea to reduce the brightness when using white or the LEDs overheat (despite being in a fan frame).

That's the very worst scenario in terms of power draw, you have all 3 color dies running at full power. Apparently, the green is the first to pop.

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19 minutes ago, LeDoyen said:

it's a dead green die.

White kills those LEDs quickly. it's a good idea to reduce the brightness when using white or the LEDs overheat (despite being in a fan frame).

That's the very worst scenario in terms of power draw, you have all 3 color dies running at full power. Apparently, the green is the first to pop.

wow thats kinda stupid lmao, hopefully they can replace it under warranty

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Well you didn't do anything wrong did you 🙂

it should go smoothly through warranty.

It's not specific to corsair though, all RGB leds do heat up when set to white. if you have strips, it's even easier to feel. it warms up in seconds.

just to put things into perspective, your 5 QL fans on white on full brightness will pull just under 3 amps on the 5V rail, and the SATA connector that powers them is rated at 4.5A.

 

If you reduce brightness even by a third, that will reduce current draw a lot and make your leds last a lot longer.

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  • 2 weeks later...
  • Corsair Employees

I updated the firmware on all devices. I can't figure out what the problem is.

WhatsApp Image 2021-09-12 at 01.25.01.jpeg

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Hello, 

Sorry to hear about your fan's LED. I have created a ticket for you so that we can get this taken care of. Keep an eye out for further emails requesting additional information.

Thanks,

Travis

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  • 2 weeks later...

I've had the same issue. I had 6 Corsair QL120 fans replaced so far because of this issue. I have then all set to white at 35% brightness and they still die. I personally never has any issues with any of their other fans, only these. I hope Corsair can work this out and take on the feedback for the next one.

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  • Corsair Employees
On 10/4/2021 at 11:51 PM, Beauzinga said:

I've had the same issue. I had 6 Corsair QL120 fans replaced so far because of this issue. I have then all set to white at 35% brightness and they still die. I personally never has any issues with any of their other fans, only these. I hope Corsair can work this out and take on the feedback for the next one.

We're sorry to hear you had issues with our product.  I am glad we are able to take care of you with replacements.  We are here and we are listening, feedback is always appreciated.

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  • 2 weeks later...
On 10/12/2021 at 4:14 PM, Corsair Fer said:

We're sorry to hear you had issues with our product.  I am glad we are able to take care of you with replacements.  We are here and we are listening, feedback is always appreciated.

I have the exactly same issue as well, just happened to me.
I just purchase these fans on August, and it already Happened after 2 month

IMG_4374.jpg

Edited by Kelvin Chng
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  • 2 months later...

So I have this same issue, or perhaps slightly different?

I start with 2 LEDs in the wrong static color, then one get's with the program while the other remains wrong color. I can, however, control both the individual LED's to any color I want IF I control them separately, so the LED it self seems to be fine? Which makes me think it is a problem with software?

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On 12/31/2021 at 2:13 PM, Dzoom said:

So I have this same issue, or perhaps slightly different?

I start with 2 LEDs in the wrong static color, then one get's with the program while the other remains wrong color. I can, however, control both the individual LED's to any color I want IF I control them separately, so the LED it self seems to be fine? Which makes me think it is a problem with software?

What makes things even weirder is that it now starts working normally after a few minutes of operation.

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same with 3 of mine, one with dead line would start working after a little time... but world stop working after a reboot again.

the other two remained the same as in the pictures.

I raised a support call a few days after finally replacing the fans with some more QL's "seems like a dumb idea now" 😄

 

Anyone know what the process is like for replacements??? will they ask for these to be sent back to them or just to dispose of them?

 

IMG20211229153422.jpg

IMG20211229153347.jpg

IMG20211229153257.jpg

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  • Corsair Employees
On 1/5/2022 at 8:26 AM, ne7 said:

same with 3 of mine, one with dead line would start working after a little time... but world stop working after a reboot again.

the other two remained the same as in the pictures.

I raised a support call a few days after finally replacing the fans with some more QL's "seems like a dumb idea now" 😄

 

Anyone know what the process is like for replacements??? will they ask for these to be sent back to them or just to dispose of them?

 

IMG20211229153422.jpg

IMG20211229153347.jpg

IMG20211229153257.jpg

I would direct your question to the agent assisting you with your ticket as our Technical Support agents will be the most familiar with the RMA process and policies.  If you post a response to your ticket, they agent should be able to give you instructions on how to proceed.

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  • 2 weeks later...
  • 3 months later...

I'm very disappointed as well, i bought this QL120 x3 pack fans from amazon on October 9th 2020 and one of these fans has already 3 dead LEDs. It's all just same as other people described: fans set up to white color and that's it.... 3 dead LEDs in one fan. At the beginning i thought it was firmware and i updated everything from ICUE and now I'm reading these bad news.

 

 

I'm really concerned since i got all the RGB stuff from Corsair and even the corsair dominator platinum RGB ram sticks each 32GB 3200mhz which was really expensive to me but all money spent just wishing to get a stunning looking rig.... I'm afraid more white leds dying and ending up with a build i cannot change color as desired 😞

 

 

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there is no white LED, that's the problem. you blast all 3 colors LEDs with maximum current to get it. that's why you should reduce brightness quite a bit to avoid killing them too quick when using white.

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  • 2 weeks later...

I had 6 fans in total, all of them burned out the leds. I had planned buy 3 kits QL fans but due to the experience of the cumunity I prefernot to buy Corsair fans again. The value of the product does not compensate for the quality

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I got the same problem. Is this only consistent on the QL fans? I have now put them on 50%, will this be enough? Thx for clearing this out for me! I'll make a ticket cause luckily they are still under warranty. Also, since it was a triple pack, should i return all three or just the one with the issue?

Grtz,

MikA

spacer.png

 

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