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HS70 Pro headset buzzing noise


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Hello. I bought a HS70 Pro headset a while ago, but have begun to notice that there is a buzzing noise when:

1. The volume wheel is set to a medium → high level (issue not present when volume wheel is set to low)

2. There is audio playing (Not present when there is no audio)

 

I have tried:

-  Restarting my computer

- Reseting my headset (Turn off, hold mute button for 15-20 seconds, turn headset on)

- Force updating the firmware

- Updating iCue

- Reinstalling iCue

- Trying different microphone situtations (like having it plugged in or not plugged in, mic turned on or off, mic sidetone on or off,)

- Tryed differenet setups in iCue (auto audio reposistioning on or off, surround sound on or off, different presets)  

- Tryed different USB ports

- Removing / Reinstalling the relevant drivers and things in Device Manager (windows 10)

- Cable plugged in / not plugged in (Charging cable, I didn't really expect it to do anything)

Has anyone got a solution to this problem? I don't want to have to return the headset, unless required.

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  • Corsair Employees

Hello. I bought a HS70 Pro headset a while ago, but have begun to notice that there is a buzzing noise when:

1. The volume wheel is set to a medium → high level (issue not present when volume wheel is set to low)

2. There is audio playing (Not present when there is no audio)

 

I have tried:

-  Restarting my computer

- Reseting my headset (Turn off, hold mute button for 15-20 seconds, turn headset on)

- Force updating the firmware

- Updating iCue

- Reinstalling iCue

- Trying different microphone situtations (like having it plugged in or not plugged in, mic turned on or off, mic sidetone on or off,)

- Tryed differenet setups in iCue (auto audio reposistioning on or off, surround sound on or off, different presets)  

- Tryed different USB ports

- Removing / Reinstalling the relevant drivers and things in Device Manager (windows 10)

- Cable plugged in / not plugged in (Charging cable, I didn't really expect it to do anything)

Has anyone got a solution to this problem? I don't want to have to return the headset, unless required.

Hi GamingSeargent,

 

I went ahead and converted this request into a Technical Support ticket on your behalf. Keep an eye on the email address associated with your Corsair account, and we'll be in touch soon. 

 

Thank you.

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