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Ironclaw mouse wheel sometimes goes in the wrong direction

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I generally mapped my scrolling to the side buttons so I didn't think much of the issue before, but since I am on the Mac via bluetooth and using the mouse wheel I  the eratic scrolling behaviour is affecting my productivity.  When scrolling on the wheel the mouse jumps in the wrong direction at times.  I have updated the firmware and it happens on both macOS (via bluetooth) and Windows using the latest iCUE and firmware both wired and wireless

This has been about the 3rd or 4th RMA on my mouse I think.

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