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Virtuoso SE error, status led red light indicator and mic led red.

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About a week ago i bought the virtuoso SE and dont present problems on my personal computer, the error presents when i plug in the dongle on my office pc and windows recognice the hardware but i cant hear anyting, then i restart several times the software and my office pc, and then the red light indicator show up and since that happend does not work with the dongle and the usb c cable, only with the 3.5mm cable works


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  • Corsair Employees

Hi Rocha784,

We're sorry for your experience with our product, first off.

Try soft resetting the headset by holding down the mute button for ~15 seconds while the headset is still on. It should shut off on it's own when done correctly.

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