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Corsair Harpoon pro wired having left click issues on new firmware


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I bought Corsair Harpoon RGB Pro 3 weeks ago from amazon INDIA. After using it daily I have noticed that after like around 10-20 left clicks the next click is a double click.

 

iCUE Software Version : v.4.13.226

 

Harpoon RGB Pro Mouse: v.3.12

Edited by Prateek Sinha
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I have the same issue. It's happening with both my left and middle click buttons with the new firmware 3.12. I can't find 3.11 anywhere to downgrade too. Corsair needs to have an archive of firmware for download for all their products. Worked just fine on 3.11. I submitted a ticket last week and still no response.

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Also it's interesting I sent in a support request for it last week and it's been ignored with no reply. Also they are ignoring this thread, others I commented this on but are replying to others thread. Seems like they want us to toss them in the bin and buy something else. What a way to make ewaste.

Edited by PulseTheDubdog
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Finally got an email about 9 days after I originally opened the case on it. Telling me to do the things I already did. But did it again anyways. I noticed the problem isn't as bad after rebooting/fresh booting but still happens. If I put the computer to sleep and when I wake it back up the problem gets really bad. 

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Found a thread on Reddit that links to a Corsair forum thread which may (or may not) help. Good luck.

Looks like it is worth paying  attention to the post by "SevroTheGoblin"

Quote

level 1

·1y
 

The flash of the old firmware worked fine for me. Basically:

  1. Download the file linked here (The Dropbox link worked for me)

  2. Ensure that your mouse is connected via USB along with the dongle

  3. Open iCue software, navigate to settings

  4. Hit update, then click Firmware Image

  5. Browse to the downloaded zip file, select and open it.

  6. If it works immediately great! If it appears you have two mice:

    1. Select the mouse that displays a "mouse firmware version:"

    2. Select Pair and follow the onscreen instructions

Now, looking at that list of steps, you would imagine the support team at corsair would think: "Hey we should change the firmware version and make sure that we have a way to tell our customers that this is how to fix their product we broke." Based on the threads I have seen, this isn't the case and they have had this issue going on for quite a while. I hope they did or will resolve this issue, because I don't see how it exists at all.

 

 

 

 

 

 

 

 

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Also its worth mentioning the thread on the M65 RGB Elite, Left click issues plus double click issues which might just be a coincidence......or not. 

 

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On 8/13/2021 at 7:28 PM, magician2905 said:

Found a thread on Reddit that links to a Corsair forum thread which may (or may not) help. Good luck.

Looks like it is worth paying  attention to the post by "SevroTheGoblin"

 

 

 

 

 

I looked at this thread and the firmware version won't work as it's for the wireless mouse. Not the wired. Its a completely different firmware. I'm still waiting on support to send me the correct file.

 

 

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I looked at this thread and the firmware version won't work as it's for the wireless mouse. Not the wired. Its a completely different firmware. I'm still waiting on support to send me the correct file.

 

Got an email back from corsair. They didn't keep the old firmware file when they pushed the new update out. That is so unprofessional, People quite often will have problems so it's professional to keep the file. The only other explanation I can think of for pushing the update and not keeping the file is to force people to buy something new. This mouse is too old to have any warranty left so I guess it goes in the bin. I'm disabled on a limited income so it's gonna take months to save up to buy another mouse. So now I have no computer to use. Thanks @corsair

 

 

 

 

 

b27aaebf8ad28f0b22c89d981777ddca?size=40

Mike C. (Corsair)

Aug 17, 2021, 18:47 PDT

Hi William,
For some reason, there isn't current firmware that is available. They may be under review.
My next step would be to have the mouse replaced under warranty.
please provide the following:
 
- A copy of your original purchase invoice (PDF, or photograph as a jpg/png file.)
- Confirmation of your full shipping address and telephone number.
 
I await your reply.
 

Best Regards,

Mike C.
Thank you for choosing Corsair.

http://www.corsair.com

https://www.facebook.com/Corsair

https://twitter.com/Corsair

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On 8/7/2021 at 2:45 AM, ExceedFlame said:

Just after I updated to v3.12 firmware for Corsair Harpoon pro, my left click button is double or triple clicking (random amount). This did not used to happen in v3.11 firmware. Please help.

I finally got a fix from corsair and it worked!!!

 

 

b27aaebf8ad28f0b22c89d981777ddca?size=40

Mike C. (Corsair)

Aug 24, 2021, 16:41 PDT

Hi William,
There is a current workaround. It is a lengthy process, but it would ultimately solve your issue.
 

To currently fix the issue please follow these steps

  • Perform a clean install of iCUE as shown below in the numbered steps
  • At the last step, instead of installing the latest version of iCUE4 please install the following version found here
  • Force a firmware flash through iCUE for the mouse (should install 3.11)
  • Update back to latest iCUE 4 but do not install the firmware update
  1. Open your computer's Control Panel.
  2. Open the Programs and Features options.
  3. Select Corsair Utility Engine in the list, and then select Uninstall.
  4. Press Window Key R to open the Run command.
  5. Type %appdata% and press Enter.
  6. Delete any Corsair folders in the window that pops up.
  7. Return to the Run window and type %localappdata%.
  8. Delete any Corsair folders in the window that pops up.
  9. Open File Explorer and navigate to C:\Program Files (x86)\ for iCUE 3, or C:\Program Files\ for iCUE 4.
  10. Delete any Corsair folders in that folder.
  11. Type Regedit in the Run window and then click OK.
  12. Go to HKEY_CURRENT_USER\Software\ and delete the Corsair folder.
  13. Go to HKEY_LOCAL_MACHINE\SOFTWARE\ and delete the Corsair folder.
  14. Restart your computer.
  15. Download a new installer file for iCUE from Corsair.com and reinstall.
 
I await your results.

Best Regards,

Mike C.
Thank you for choosing Corsair.

http://www.corsair.com

https://www.facebook.com/Corsair

https://twitter.com/Corsair

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