Problem with Virtuoso RGB SE Wireless mode

[d3rp30]

After the recent firmware update, all of the sudden, wireless mode on my Virtuoso SE has stopped working. The dongle and mic start blinking red as soon as I switch it over to wireless mode. It works perfectly fine in USB mode, but I was wondering if there is a way to fix it. I've suspected this may be a firmware error either with the headset or the dongle, but I'm not entirely sure about it. I've contacted customer support a little bit ago but they haven't responded. Help would be greatly appreciated.

My headset has firmware version. 0.17.149 

My dongle has firmware version 5.4.99

Edited August 6, 2021 by d3rp30

[Corsair Blade]

Hi d3rp30, 

I went ahead and assigned this ticket to one of our support staff, and you should have a response shortly. Please reply to the email ticket thread for direct response to the support team. Thank you.

[Lulurooz]

3 hours ago, Corsair Blade said:

Hi d3rp30, 

I went ahead and assigned this ticket to one of our support staff, and you should have a response shortly. Please reply to the email ticket thread for direct response to the support team. Thank you.

Can I get this too please? I'm having the exact same problem, emailed support with no reply, posted here, told to DM someone...nada.