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HS70 headset turning off randomly when plugged in


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my HS70 wireless headset randomly powers itself off when charging, it works fine when unplugged.
it does NOT power off due to inactivity, in fact i've found it powers off more often when playing audio.
there's also sometimes a slight buzzing noise when it's plugged in, but it's barely noticable.
as mentioned previously, the headset works fine when unplugged.

a few things i've already tried:

  1. uninstall or reinstall iCue
  2. different operating systems: windows, mac, linux
  3. update firmware
  4. soft reset (hold mute button for 20 seconds)
  5. different usb ports: front panel, motherboard, 2.0, 3.0, external charger
  6. messing with settings in iCue: i clicked every button and switch i could find, nothing helped

anything else i could try?
is my headset broken or is this a common issue?
should i try to get it replaced under warranty?

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  • Corsair Employees

Try disabling the auto shutoff feature in iCUE and see if the issue persists.

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