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Harpoon Rgb Wireless Double-Click Problem - Solved?


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Hello,

 

When I bought the Harpoon Wireless, maybe a year ago, and tried to update the firmware, the mouse started recording two clicks instead of one.

I found on the forum a person who said it was a software problem, and he said to downgrade the mouse firmware to 0.5.64 and the dongle to 0.5.49 and the problem was solved.

Now, I was wondering: in the latest updates, has this problem been fixed? If I update the mouse, do I risk running into the problem again? I don't want to risk it, so I ask ...

 

Thank you in advice.

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  • 4 weeks later...
On 8/6/2021 at 7:15 AM, PulseTheDubdog said:

I have the same issue with the Harpoon RGB Pro. A new firmware came out days ago and now it's double and triple clicking with a single click with every button on the mouse. I can't find where to get old firmware versions.

What the hell?! 

Are we joking? But what programmers work in Corsair? Do they take them from the street? I have no words, it's really a shame!

I hope someone else will answer and give their opinion, because I really can't believe it!

 

However, here you are the old firmware: https://we.tl/t-xpq2oQnR8M  Harpoon Wireless - Dongle FW 0.5.49 - Mouse FW 0.5.64

You can find it even in the forum...

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  • 2 weeks later...

I found the solution to this.  Simply update the firmware again.  It will say that your firmware is already up-to-date on 3.12.  Simply select the Force option, and click Update.  It will automatically revert the firmware to 3.11.  I did not need to uninstall, install a different version of the software, edit the registry, download firmware from the public internet, or even reboot the PC.  The fix is instant.

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On 9/12/2021 at 4:39 PM, Fozzy Bear said:

I found the solution to this.  Simply update the firmware again.  It will say that your firmware is already up-to-date on 3.12.  Simply select the Force option, and click Update.  It will automatically revert the firmware to 3.11.  I did not need to uninstall, install a different version of the software, edit the registry, download firmware from the public internet, or even reboot the PC.  The fix is instant.

I have this same issue with a Harpoon RGB Pro, since updating to the v3.12 firmware. I just followed your advice but unfortunately it did not work. It's still using v3.12 and the issue is still present.

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  • 3 weeks later...
  • 1 month later...

I see 1.13 is now available, no idea if that fixes it. Corsair did give me a fix a while ago. Took forever to get tho. 

 

 

Hi William,
There is a current workaround. It is a lengthy process, but it would ultimately solve your issue.
 

To currently fix the issue please follow these steps

  • Perform a clean install of iCUE as shown below in the numbered steps
  • At the last step, instead of installing the latest version of iCUE4 please install the following version found here
  • Force a firmware flash through iCUE for the mouse (should install 3.11)
  • Update back to latest iCUE 4 but do not install the firmware update
  1. Open your computer's Control Panel.
  2. Open the Programs and Features options.
  3. Select Corsair Utility Engine in the list, and then select Uninstall.
  4. Press Window Key R to open the Run command.
  5. Type %appdata% and press Enter.
  6. Delete any Corsair folders in the window that pops up.
  7. Return to the Run window and type %localappdata%.
  8. Delete any Corsair folders in the window that pops up.
  9. Open File Explorer and navigate to C:\Program Files (x86)\ for iCUE 3, or C:\Program Files\ for iCUE 4.
  10. Delete any Corsair folders in that folder.
  11. Type Regedit in the Run window and then click OK.
  12. Go to HKEY_CURRENT_USER\Software\ and delete the Corsair folder.
  13. Go to HKEY_LOCAL_MACHINE\SOFTWARE\ and delete the Corsair folder.
  14. Restart your computer.
  15. Download a new installer file for iCUE from Corsair.com and reinstall.
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I fixed the issue by flashing back to the v3.11 firmware that Corsair support emailed me. Note that I had to use iCUE to do the flashing, as the method of flashing advised by Corsair support bricked my mouse.

Now I also see that v3.13 firmware is available for the Harpoon, I'm tired of dismissing the update notices for it (WHY can't I dismiss them permanently?), and (astonishingly) it has the same issue, according to users who posted here:

 

Edited by crosspatch
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  • 4 months later...
  • 3 months later...
  • Administrators
On 7/29/2022 at 2:49 PM, DarkSearinox92 said:

It's incredible that in THE CORSAIR FORUM, no CORSAIR PROGRAMMER write here and provide a fix.=

It's totally crazy.

Programmers/engineers aren't on the forum. As I don't see any support tickets under your forum email address, I'd suggest contacting support for further assistance: https://help.corsair.com .

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  • 2 weeks later...

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