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Wireless Ironclaw behaving weirdly


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Hi, so I'm having to use my Ironclaw mouse in bluetooth mode at the moment. Icue isnt picking it up in either wired mode OR wireless. It's like the receiver dongle is dead but the fact that the mouse isn't being picked up in wired mode either gives me hope that this is a software issue instead and should be easily rectified.

 

I just upgraded from icue 3.x to 4.x and that didnt help and I've tried hard resetting the mouse and that too didn't help.

 

Anyone have anything else I can try?

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On 7/20/2021 at 9:37 AM, mudsmudge said:

Hi, so I'm having to use my Ironclaw mouse in bluetooth mode at the moment. Icue isnt picking it up in either wired mode OR wireless. It's like the receiver dongle is dead but the fact that the mouse isn't being picked up in wired mode either gives me hope that this is a software issue instead and should be easily rectified.

 

I just upgraded from icue 3.x to 4.x and that didnt help and I've tried hard resetting the mouse and that too didn't help.

 

Anyone have anything else I can try?

Hey there,

I would suggest a reset. Follow this link and steps under "Reset your wireless computer mouse" here: 

https://help.corsair.com/hc/en-us/articles/360025348571-How-to-Reset-your-computer-mouse 

You can also perform a clean install of iCue.

Let me know if this helps.

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On 7/26/2021 at 10:46 PM, Corsair Angie said:

Hey there,

I would suggest a reset. Follow this link and steps under "Reset your wireless computer mouse" here: 

https://help.corsair.com/hc/en-us/articles/360025348571-How-to-Reset-your-computer-mouse 

You can also perform a clean install of iCue.

Let me know if this helps.

Did as you suggested, clean install and reset the mouse and the same thing happens. I reconnected the mouse with bluetooth and it works but 2.4GHz and wired mode don't work. It's also not showing up in Icue

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  • 3 weeks later...

Hi guys, so it turns out I have a faulty charging cable AND dongle, what are the odds, the cable is no problem, I just replaced it but is it possible to buy a replacement dongle? I tried cleaning the contacts with alcohol but to no avail. 

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Hi guys, so it turns out I have a faulty charging cable AND dongle, what are the odds, the cable is no problem, I just replaced it but is it possible to buy a replacement dongle? I tried cleaning the contacts with alcohol but to no avail. 

Hello there,

 

I went ahead and submitted this as a ticket on your behalf for the tech support team. They can definitely help you with getting those spare parts (charging cable and dongle.) Keep an eye on the email address associated with your Corsair account, and we will be in touch soon. 

 

Thank you.

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