LegitimateLarry Posted July 19, 2021 Share Posted July 19, 2021 Hello, after updating the iCue Software to v.4.13.223 the Wireless Receiver got an update to v. 5.4.99 whichafter it stopped connecting to the Headset(v.0.17.149). The Headset itself is working perfectly fine while in wired mode and connected via the USB cable. When I connect the Receiver to any USB Port it flashes Red for a while. The iCue Software recognizes the Receiver and displays version number 5.4.99. The force update option for the Receiver is clickable but does not do anything. When I set the Receiver to Playstation mode "USB Wireless Receiver Pairing" is not clickable. If set to Multipoint then "USB Wireless Receiver Pairing" is also not clickable. The Option to Pair additional devices is Clickable and Prompts a new window to open which descripes where to best connect the Wireless Receiver to. Confirming that prompt closes that window after which nothing happens again. Re-Installing the iCue Software did not change anything. I already contacted Support 3 days ago, but got no response yet. I hope there is a way to resolve this issue. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted July 19, 2021 Corsair Employee Share Posted July 19, 2021 Hi LegitimateLarry, I've messaged you for more information. Link to comment Share on other sites More sharing options...
crazybmanp Posted July 26, 2021 Share Posted July 26, 2021 it seems like this is affecting many users, (including me) can we get some kind of support article with the fix published? it is frustrating to have to reach out for help when this seems like a fairly common issue with the new software version. also can I get whatever fix is going on, I too have dongle version 5.4.99 and headset version 0.17.149 1 Link to comment Share on other sites More sharing options...
gary-pabloss Posted August 13, 2021 Share Posted August 13, 2021 my corsair virtuoso rgb doesn't connect with it's dongle , could you please give me some info to fix it ? thanks for your attention. 1 Link to comment Share on other sites More sharing options...
Lorenz0 Posted August 25, 2021 Share Posted August 25, 2021 This always happens to me, when I let my PC on for a few hours without using the headset (standby or completely turned off). I have to replug the dongle or use the headset in usb mode to pair it in iCUE Link to comment Share on other sites More sharing options...
Fatalis22 Posted September 2, 2021 Share Posted September 2, 2021 On 7/19/2021 at 7:52 PM, Corsair Albert said: Hi LegitimateLarry, I've messaged you for more information. I have the exact same problem. Could you provide some support? Link to comment Share on other sites More sharing options...
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