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Hi y'all. I can't seem to figure out what is going on with my virtuoso headset. I've listed below what the problem is and everything I've tried to fix it. Thanks in advance for the help! I should also add this is a new issue. It was fine for many months and has only been occurring in the last month or so.

 

Problem: When its connected wirelessly and I am on discord, zoom or any voice chat, the audio becomes garbled then will cut out all together. The time it takes for this to happens varies but is always within a minute. Resetting the headset fixes it for a couple seconds but it fails again. When the headset is connected via USB this issue doesn't happen. The other weird thing is that if I'm not connect to a voice chat, the issue doesn't occur. For example if I'm watching youtube or playing a game, the wireless sound is always fine.

 

Trouble shooting I've tried: Initially I thought it was the 2.4 GHz wifi that was interfering but I turned that off on my router all together and it still happened. In addition I used a wifi analyzer on my phone and there's no other wifi signals on 2.4 GHz around my computer. I have also done a fresh install of iCue software and the Realtek audio drivers to no avail.

 

I've heard that there have been some issues with the recent iCue software and windows, but the fact that in USB mode the issue doesn't happen makes me think that's not the issue. Once again, any and all suggestions are welcomed!

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Hi Frostedmushroom,

 

Strange issue you're encountering here - let's try to get it resolved Can you try doing a soft reset on your headset to see if it will address your issue?

 

To soft reset your headset:

1. Make sure your headset is currently unplugged.

2. Make sure your headset is powered on.

3. Hold the Mute button on the headset down for about 15 seconds.

4. Switch the headset off and then back on.

5. Test your headset and see if the issue is resolved.

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Hi Frostedmushroom,

 

Strange issue you're encountering here - let's try to get it resolved Can you try doing a soft reset on your headset to see if it will address your issue?

 

To soft reset your headset:

1. Make sure your headset is currently unplugged.

2. Make sure your headset is powered on.

3. Hold the Mute button on the headset down for about 15 seconds.

4. Switch the headset off and then back on.

5. Test your headset and see if the issue is resolved.

 

Unfortunately that did not work :[pouts:

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