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Nightsword Mouse not remember it's profile


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Just got this to replace an older mouse. I've set up and saved a profile to the mouse but when I plug it into another device it does nto remember it's profile and acts as a standard 3 button mouse.

 

Any ideas why this is happening? Got three other mice where this isn;t an issue for and my Corsair kyeyboard can hotswap with a km switch without issues and correctly remember it's profile.

 

It's fine when switched back to teh PC with iCue but this seems to defeat the point of having a local profile on the device, especially consideing that mice a third of the price are able to do this without issue.

Edited by Idelacio
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  • Corsair Employees

Hi Idelacio,

 

Make sure you have your hardware profile set up correctly, to start.

 

https://help.corsair.com/hc/en-us/articles/360043423432-How-to-Configure-hardware-profiles

 

If the above article doesn't yield any positive result, please open a ticket with our support team for further assistance. You can use the Support Ticket System link at the top of this page to open a ticket.

 

Thank you.

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