HizliYasam Posted June 20, 2021 Share Posted June 20, 2021 Hi, I've been experiencing this issue for over a week now. No matter how much I charge my Corsair Virtuoso (non SE version) when I unplug it, iCue show's the battery status on Critical Low and the led on the headset blinks red really fast. However, I can use the headset more than 12 hours on that bugged "Critical Low" status, but as I can't see the real battery status, sometimes when I'm playing games it just goes off and drives me insane. I tried : Repairing iCue Re-installing iCue Soft-resetting my headset (holding the mic button for 15 seconds, then switching to usb mode and back) Re-installing Windows and deleting everything I even tried the headset on another computer and the issue persists. Please, please help me. I tried everything that I could but I just can't solve it. I created a support ticket but it's been over a week and they haven't written me back. iCue version : 4.12.214 (Also tried 3 but issue still happened.) Windows 10 Pro (Version : 21H1, Build : 19043.1055, Windows Feature Experience Pack 120.2212.2020.0) Does anyone know how to hard-reset this thing ? Or can anyone send me a firmware file so I do a force update and see if it solves this problem ? Any help is appreciated... Link to comment Share on other sites More sharing options...
falique Posted June 21, 2021 Share Posted June 21, 2021 I have the same exact problem!!! Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Albert Posted June 21, 2021 Corsair Employees Share Posted June 21, 2021 Hey there, You could force a firmware update via iCUE - you are not required to manually select a firmware file locally. Link to comment Share on other sites More sharing options...
falique Posted June 22, 2021 Share Posted June 22, 2021 cant force update Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Elito Posted June 22, 2021 Corsair Employees Share Posted June 22, 2021 Hi Attempt to repair the iCUE software. Control Panel Programs and Features Right Click the iCUE software Select Repair Restart computer If you still have issues, Contact Support @ https://help.corsair.com/hc/en-us They can help you with this issue. Link to comment Share on other sites More sharing options...
HizliYasam Posted June 22, 2021 Author Share Posted June 22, 2021 Hi Attempt to repair the iCUE software. Control Panel Programs and Features Right Click the iCUE software Select Repair Restart computer If you still have issues, Contact Support @ https://help.corsair.com/hc/en-us They can help you with this issue. I repaired, still can't force update. Also I contacted support but it's being close to 2 weeks and there is no answer yet. Link to comment Share on other sites More sharing options...
HizliYasam Posted June 23, 2021 Author Share Posted June 23, 2021 Support team wrote me back just now. They sent firmwares for both dongle and the headset and I force updated but that did not solve the issue. I will keep updating this post about my problem. Link to comment Share on other sites More sharing options...
falique Posted June 25, 2021 Share Posted June 25, 2021 can you share the firmwares to me ? Its taking forever for support to reply Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Albert Posted June 25, 2021 Corsair Employees Share Posted June 25, 2021 can you share the firmwares to me ? Its taking forever for support to reply What version of iCUE are you running? Link to comment Share on other sites More sharing options...
falique Posted June 28, 2021 Share Posted June 28, 2021 headset 0.17.149 dongle 0.16.80 Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Albert Posted June 28, 2021 Corsair Employees Share Posted June 28, 2021 headset 0.17.149 dongle 0.16.80 Thank you for providing your firmware versions. However, what version of iCUE are you running? Are you experiencing the same issue of the battery indicator persistently being "Critically Low"? Link to comment Share on other sites More sharing options...
falique Posted June 30, 2021 Share Posted June 30, 2021 Icue version: v4.12.214 Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Albert Posted July 1, 2021 Corsair Employees Share Posted July 1, 2021 If you haven't done so already, please open a ticket at https://help.corsair.com, our support will look into this and provide assistance. Please provide me with your ticket # after opening it. Link to comment Share on other sites More sharing options...
HizliYasam Posted July 5, 2021 Author Share Posted July 5, 2021 Updating BIOS worked for me. You should try if you have the issue. My issue is solved. Link to comment Share on other sites More sharing options...
faridbedul Posted July 5, 2021 Share Posted July 5, 2021 motherboard BIOS you mean? Link to comment Share on other sites More sharing options...
faridbedul Posted July 6, 2021 Share Posted July 6, 2021 is there any solution from this thread?, that defect or just broken software? here my ticket number 2004458073 Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Elito Posted July 6, 2021 Corsair Employees Share Posted July 6, 2021 Hi, When you are shutting down your system, do you have you headset connected to the charging cable? Link to comment Share on other sites More sharing options...
faridbedul Posted July 6, 2021 Share Posted July 6, 2021 Hi, When you are shutting down your system, do you have you headset connected to the charging cable? no, i set sleep mode for 5 mins. and ill charge while the prompt to charge. when full, i disconnected the cable CA Link to comment Share on other sites More sharing options...
berran Posted July 30, 2021 Share Posted July 30, 2021 Any information on this?? I have had this problems for 2 months. Headset v.0.17.149 Dongle v.0.16.80 Feels really shitty having the Critical Battery voice echoing in my head all day Link to comment Share on other sites More sharing options...
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