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Harpoon Wireless not pairing


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Having had trouble with the newest Icue releases (probably cpu overload)

I am trying to set up my Hapoon Wireless mouse with v3.36.125 however when I try to pair via the wireless dongle nothing happens. I suspect this is due to updating the mouse and dongle to the latest firmware when I installed Icue v4.

 

Is there anyway I can factory reset the dongle and mouse? or am I missing something else?

 

Dongle is v1.7.58

Edited by aadlexx
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  • Corsair Employees

Hi Aadlexx,

 

Please open a ticket with our Tech Support team using the Support Ticket System at the top of this page.

 

They will assist with attempting a firmware flash, and failing that, potential warranty replacement of the dongle or whole mouse.

 

Thank you.

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