suvi2k Posted June 3, 2021 Share Posted June 3, 2021 Hello, I am struggling try to resolve a double clicking issue which starting happening a few weeks ago to my Corsair mouse. The model is: Corsair Dark Core RGB Pro SE, Wireless FPS/MOBA Gaming Mouse with Slipstream Technology, Black, Backlit RGB LED, 18000 DPI, Optical, Qi Wireless Charging Certified and it was purchased less than 1 year ago. Really like this mouse apart from this issue. What occurs is my pc is registering a single click as a double click more than 50% of the time I use it. I have tried updating to the latest version of iCue and updating the firmware of the mouse as well but the issue persists. Here are the details of the versions below: iCue (4.11.274) Mouse (5.0.84) Dark core pro se dongle (5.0.84) I have also tried doing a hard reset (holding down l+r mouse buttons while off and then powering on) but it also doesn't seem to solve the problem. Sometimes I get no issues temporarily but it eventually comes back shortly after. I've submitted a help ticket to Corsair customer service as well but haven't heard back. Hoping someone from the support forums can help here while I continue to search thread here and reddit. Thank you. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Blade Posted June 4, 2021 Corsair Employees Share Posted June 4, 2021 Hi Suvi2k, What is your ticket number? I will check some things with the support team and see about moving it along for you if necessary. Thank you. Link to comment Share on other sites More sharing options...
suvi2k Posted June 4, 2021 Author Share Posted June 4, 2021 Good question. I logged in with my account and used the chat dialogue which loads up to both trouble shoot and request support. However, it looks like they did not provide any ticket number for the same and mentions that I would be contacted via email with a ticket number. I am not sure how long that will take but will have to update this thread once I hear back.. Link to comment Share on other sites More sharing options...
suvi2k Posted June 10, 2021 Author Share Posted June 10, 2021 Been a week and still no response with a ticket number yet. I had to unplug the mouse and revert to an older model corsair mouse which does not have this issue at all as daily use has become so bad. Very disappointed because I really liked the mouse feel a lot more. Link to comment Share on other sites More sharing options...
mattnicholas Posted June 28, 2021 Share Posted June 28, 2021 (edited) I am sorry you have to face this as well. I had this thing a couple of months back and Corsair support wasn't quite supportive at all. I searched on forums, Reddit and whatnot and eventually found the trick that fixed it for me. Below are the steps to reset your mouse. 1. Unplug the mouse first. 2. Now hold down both left and right mouse buttons simultaneously. 3. Plug the mouse back into the port while keeping both the mouse buttons pressed. 4. Wait for 5-8 seconds and then release the buttons. 5. If the reset worked, you will see the LED flash once. 6. Check you mouse for clicks using the click test. If the counter increases, you're good to go! Give it try! I am hopeful it works for you as well. Also, keep following up on the corsair and ask for a replacement instead of troubleshooting; you'll get a faster response. (speaking from my experience) Edited June 28, 2021 by mattnicholas Link to comment Share on other sites More sharing options...
suvi2k Posted July 14, 2021 Author Share Posted July 14, 2021 Unfortunately I tried all those trouble shooting steps and nothing resolved the problem. Corsair responded and created a ticket and I was able to RMA the old mouse. They sent a replacement while mine was in transit back to them. So far I have no issues with double clicking with the new one. Thank goodness, I really liked this mouse! Link to comment Share on other sites More sharing options...
OldDesertLizard Posted December 8, 2021 Share Posted December 8, 2021 On 6/28/2021 at 10:51 AM, mattnicholas said: ... Below are the steps to reset your mouse. ... Give it try! I am hopeful it works for you as well. Also, keep following up on the corsair and ask for a replacement instead of troubleshooting; you'll get a faster response. (speaking from my experience) I've been having this issue for 2-3 days now too on my Scimitar Pro RGB mouse. I've tried your steps and -- so far -- it seems to have solved the problem. Thanks for sharing! Link to comment Share on other sites More sharing options...
issicus Posted August 27, 2022 Share Posted August 27, 2022 I'm having the same problem with my harpoon rgb pro wired mouse. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Elito Posted August 27, 2022 Corsair Employees Share Posted August 27, 2022 Hi Issicus, The fix for the Harpoon rgb pro is a rollback in firmware, send me a PM and I will get the firmware for you. 1 Link to comment Share on other sites More sharing options...
JonasDanielsen Posted August 31, 2022 Share Posted August 31, 2022 Hi, I'm having the same issue with the Harpoon rgp - Running on my MacBook Pro 2019 On 8/26/2022 at 8:42 PM, Corsair Elito said: Hi Issicus, The fix for the Harpoon rgb pro is a rollback in firmware, send me a PM and I will get the firmware for you. If you could send the firmware to me aswell and tell me how to install it, that would be great! Link to comment Share on other sites More sharing options...
Penney Posted September 19, 2022 Share Posted September 19, 2022 I am also having this problem on a Harpoon RGB. Running on a MacBook Pro. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Mars Posted September 19, 2022 Corsair Employees Share Posted September 19, 2022 I am also having this problem on a Harpoon RGB. Running on a MacBook Pro. Hey Penney, just created a new ticket on your behalf please check your email shortly. Link to comment Share on other sites More sharing options...
Orlando Everitt Posted September 22, 2022 Share Posted September 22, 2022 Hi, i've run into this issue also on my Harpoon RGB, i'm running Windows 11 on a desktop, could I get some help? Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Raven Posted September 22, 2022 Corsair Employees Share Posted September 22, 2022 41 minutes ago, Orlando Everitt said: Hi, i've run into this issue also on my Harpoon RGB, i'm running Windows 11 on a desktop, could I get some help? Hey there! Create a ticket here: https://help.corsair.com/hc/en-us/requests/new Once you do, provide me with the ticket number so I can take a look. Link to comment Share on other sites More sharing options...
Orlando Everitt Posted September 23, 2022 Share Posted September 23, 2022 On 9/22/2022 at 3:47 PM, Corsair Raven said: Hey there! Create a ticket here: https://help.corsair.com/hc/en-us/requests/new Once you do, provide me with the ticket number so I can take a look. Hi, thanks for taking a look, my ticket number is 2005569812 Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Raven Posted September 23, 2022 Corsair Employees Share Posted September 23, 2022 24 minutes ago, Orlando Everitt said: Hi, thanks for taking a look, my ticket number is 2005569812 You're welcome! I'll have someone take a look and help you out. Link to comment Share on other sites More sharing options...
Aerophage Posted September 30, 2022 Share Posted September 30, 2022 I'm having the same issue with my M65 RGB Elite Link to comment Share on other sites More sharing options...
Rosinho Posted October 6, 2022 Share Posted October 6, 2022 My Corsair Dark Core Pro has also recently started doing this. Is there a definitive solution? Link to comment Share on other sites More sharing options...
kittendoll Posted October 9, 2022 Share Posted October 9, 2022 My Scimitar RGB has started doing this as well, doing the reset steps above did not help Link to comment Share on other sites More sharing options...
FolliRollan Posted October 23, 2022 Share Posted October 23, 2022 On 10/9/2022 at 6:56 PM, kittendoll said: My Scimitar RGB has started doing this as well, doing the reset steps above did not help I am also having this issue now. Any fix found? @kittendoll Link to comment Share on other sites More sharing options...
H_Buoy Posted October 27, 2022 Share Posted October 27, 2022 Same issue with my Nightsword, 1 and a half years old Link to comment Share on other sites More sharing options...
LeDoyen Posted October 27, 2022 Share Posted October 27, 2022 you can try reducing the poll rate to the minimum. sometimes it's enough to filter the bad contact in the switch for a time. But you should contact support to maybe have it replaced. My Nightsword left switch died after like 6 months... you've been lucky! If i were you i'd consider looking for mice with optical switches. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Raven Posted October 27, 2022 Corsair Employees Share Posted October 27, 2022 If you are encountering issues please create a ticket, at https://help.corsair.com/hc/en-us/requests/new so our support team can look into this further for you. Link to comment Share on other sites More sharing options...
Rongo Posted November 15, 2022 Share Posted November 15, 2022 I am also having this particular problem with my M65 RGB Elite, i tried the unplugging and resetting solution, which was recommended by Corsair support in the ticket i created, but only worked for a couple of days. Now i do it and there's no change whatsoever. I need a solution, because it's really messing me up in many different ways and buying a new mouse right now is not an option for me. Link to comment Share on other sites More sharing options...
Dustin_M65 Posted November 16, 2022 Share Posted November 16, 2022 Same here with an M65 after about 6 months. Was it a firmware update? Link to comment Share on other sites More sharing options...
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