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SABRE RGB PRO CHAMPION SERIES - Malfunction


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I recently purchased the new CORSAIR SABRE RGB PRO CHAMPION SERIES mice. Everything was working perfectly and I thought it was good idea to download the iCUE software & update my firmware. After installing iCUE (v4.11.274) and pressing the firmware update button, windows instantly tells me the device malfunctioned and is no longer recognizable. So mice is not working, plugging it into any different usb port doesn't do anything. I followed the troubleshooting guide which told me to hold left+right click and unplug + plug in and this did not work either. But pressing down the tiny little hole while plugging in the mouse does open a storage device called "CRP_DISABLED". Inside of it exists a firmware.bin file. I'm guessing I need to replace this file? I can't find any resources or download archives to grab a newer firmware to manually update my device? Does anyone have access to the firmware here for this specific mouse or is there another way for me to fix my mouse?
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Hi SuperDaniel,

 

Please open a ticket with our support team using the Support Ticket System link at the top of this page -- they will assist with manually updating the firmware on your Sabre RGB Pro, which should resolve the issue.

 

Thank you.

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I've been waiting 4 days for a reply from support. Could you perhaps just private message me the firmwire file instead? I haven't been able to use the mouse since I bought it and I've been waiting 4 days for support to send me a single file, excuse my rudeness but this is a bit absurd.
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I've been waiting 4 days for a reply from support. Could you perhaps just private message me the firmwire file instead? I haven't been able to use the mouse since I bought it and I've been waiting 4 days for support to send me a single file, excuse my rudeness but this is a bit absurd.

 

Ticket #: ? Will get it looked at ASAP -- watching this thread.

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I found this in my device manager. screenshot attached below.

 

I was able to update the bus drivers from the iCUE folder, but mouse still does not work or is recognizable by windows.

Untitled.png.3a7be86107815fd5db10e15b3abdce2e.png

Edited by SuperDaniel
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I reinstalled windows and mouse is still not working. The firmware file inside "CRP_DISABLED" looks to be corrupted? I opened it up in notepad and it's just filled with question marks nothing else. I'm returning the mouse tommorow and buying another brand, I've bought over 10+ mices since I've first had a computer like 15 years ago and this is the first time something like this has ever happened.
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