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h100i platinum fans not lighting up


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so i got the h100i platinum for christmass 2 years ago and since then the fans have not lit up since i have the rgb thingys plugged in to the cooler (the ones that say to the rgb hub) and it still does not work only the pump will light up the fans spin but do not light up

 

can anyone help

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  • 2 weeks later...
  • Corsair Employees

Hey I am sorry to hear that. So both cables are connected to the pump? Can you go into iCUE, and under the lighting setup choose ML Series fans?

 

What happens if you set Lighting Link to a color, do they change then?

 

If you continue to have trouble, please create a ticket so our support team can assist you further.

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