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iCUE not detecting HS75 XB

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I'm trying to update my HS75 XB firmware for series X....fail.


I've connected the headset to a win 10 pc for the first time and i can see the device installation/succesfully installed device dialogues on the bottom right corner of the screen but it's not being detected by iCUE.


Tried latest 4.X version and prior. no luck. when i launch iCUE it shows the app interface and the windows loading spinning wheel never stops.

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