Nhirijan Sajien Posted May 25, 2021 Share Posted May 25, 2021 When I turn on PC I have to open ICUE, via taskbar. Then click Lighting Effects for them to even to turn on, and then for whatever reason "ICUE" after listening to music or gaming, "You dont need the audio aspect. Let me turn off audio and default you to keyboard effects"... why? Everyday, this happens. Or The headsets are set down and rather than simply resync i have to RE PAIR for w/e reason. The lighting effects are not turned back on but the keyboard effects are on. This isnt what i paid for, so NOW I HAVE TO REBOOT then repeat first step then get hit by my Or......... Why Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Albert Posted May 25, 2021 Corsair Employees Share Posted May 25, 2021 Hi Nhirijan Sajien, Sorry to hear you're having to repeatedly re-pair your VIRTUOSO SE to its dongle. What iCUE version are you running? Link to comment Share on other sites More sharing options...
Nhirijan Sajien Posted May 26, 2021 Author Share Posted May 26, 2021 4.11.274 latest and greatest.... Link to comment Share on other sites More sharing options...
Nhirijan Sajien Posted May 28, 2021 Author Share Posted May 28, 2021 So any advice. Left headset on sleep, yesterday. Picked em up today and no lighting effect sync, I have to RE PAIR. What is the point of this?? Or why do I have to, left click icue icon in the task bar, ICUE is now in the forefront. I have to RE PICK touch all the hardware to even make sure its on, and if the audio isnt sync. REBOOT TIME. 1. Hardware lighting thats on 2. Lighting Effects, meh "ICUE" i dont wanna work 3. ME IMA REBOOT YOU Rebooting, make me understand why highend equipment will do this at all, unless i HAVE to buy your PC, I own an MSI: Product Name: Bravo 15 A4DDR OS: Microsoft Windows 10 Home 64-bit Ver.2004(OS build 19041.985) this is no legacy PC so whats the deal Link to comment Share on other sites More sharing options...
Nhirijan Sajien Posted May 28, 2021 Author Share Posted May 28, 2021 Just completed reboot, had to RE PAIR as I have stated, sometimes however. I dont have to RE PAIR but just reboot and itll RE PAIR, but in either case I believe I shouldnt have to be doing either. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Albert Posted May 28, 2021 Corsair Employees Share Posted May 28, 2021 If you haven't already, please open a ticket at https://help.corsair.com, our support will look into this and help troubleshoot. If the issue is with the hardware, then a replacement will be offered. Link to comment Share on other sites More sharing options...
Nhirijan Sajien Posted May 29, 2021 Author Share Posted May 29, 2021 Sigh, okay. I feel sad when you say make a ticket. I am just going to return my current set. Too much trouble for a simple 1 time purchase. Link to comment Share on other sites More sharing options...
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