mm1985 Posted May 22, 2021 Share Posted May 22, 2021 (edited) I am using iCue 4.11.274 (but also in previous iCue 4 versions I had this problem). The firmware on my K100 is 0.30.257. I use a different profile for Firefox. When I start my PC and then open Firefox before the iCue software is started, then when iCue starts the lights on the Wheel suddenly go off. See this video: https://streamable.com/00p4nx The lights on the keys are blue when iCue is not running. They are orange when Firefox is active. When I close Firefox it is white (default profile). The lights on the Wheel only goes on again when I either restart tiCue. Or if I turn of the wheel. Sometimes I need to change wheel profile first (by clicking on the Wheel button.) Edited May 22, 2021 by mm1985 Link to comment Share on other sites More sharing options...
c-attack Posted May 23, 2021 Share Posted May 23, 2021 This is a known bug. The control wheel goes into a "sleep state" when CUE first loads. You can wake it by physically interacting with it (little turn of the wheel) or by going into CUE and changing on of the control wheel settings. Hopefully a fix is coming. It is harmless, but it has been around for a while now. Link to comment Share on other sites More sharing options...
mm1985 Posted May 31, 2021 Author Share Posted May 31, 2021 I couldn't find any other places online mentioning this bug so quickly. Is this already discussed in other topics in this forum? Link to comment Share on other sites More sharing options...
c-attack Posted May 31, 2021 Share Posted May 31, 2021 You are the first person to mention it in the forum, however it is a known issue. I think it is a bit worse in 4.11 and it no longer "wakes" with wheel input. I suspect it is related to the implementation of the "always show profile, dial, and winlock status colors" feature in the device settings, but that is not certain. Link to comment Share on other sites More sharing options...
R1031 Posted May 31, 2021 Share Posted May 31, 2021 I dim my K100 when I'm afk, when I return and try to turn it back brite I end up having to reboot. No about of tinkering with the wheel will halp, only reboot. Link to comment Share on other sites More sharing options...
HK-47 Posted June 5, 2021 Share Posted June 5, 2021 k100 RGB using ICUE version 4 my scroll wheels doesn't light up when my system is first turned on until I us the scroll wheel... If you enable always show profile in device settings it never turns on, worked fine in version 3. Just chiming in to let you know you aren't alone. Link to comment Share on other sites More sharing options...
Spouny Posted June 8, 2021 Share Posted June 8, 2021 Hi, Same issue for me. I bought this high end keyboard 2 days ago, and noticed this issue immediatly. It's disappointing for a flagship, I don't look at the price but in return I expect zero defects. I first thought about a manufacturing defect (random contact) on my keyboard, if I am not the only one it must not be defective. Hoping that will be corrected soon. I just have to press the button in the center of the wheel so that it lights up, it's not a big problem ... but once again it is supposed to be the top of the keyboard for Corsair. Another thing that I noticed about the rotating wheel => when it is lit in blue after pressing it, the default color to increase or decrease the brightness, when the brightness is reduced, the rightmost sectors of the light circle are less illuminated than those on the left, until it becomes completely extinguished while on the left it remains illuminated. Doesn't seem really normal to me, could you check and tell me if you have the same phenomenon on your keyboard? Especially since this phenomenon only occurs with the color blue, and not with the other colors. This may be due to the fact that there is only one light source to illuminate this circle, that it is on the left, and the brightness can only be dimmed for the color blue, not for the colors green, yellow, and all the other colors used to define an action for the wheel. But this is only a guess as I don't know how many leds are used to illuminate this circle... Link to comment Share on other sites More sharing options...
mm1985 Posted June 9, 2021 Author Share Posted June 9, 2021 It is normal that the blue light on the wheel is not uniform when you decrease the brightness. You will also see this behaviour when you change the default color of the brightness mode to any other color. Link to comment Share on other sites More sharing options...
c-attack Posted June 11, 2021 Share Posted June 11, 2021 This original control wheel "off" stuff should be resolved for everyone in 4.12. Link to comment Share on other sites More sharing options...
Gecko25 Posted June 12, 2021 Share Posted June 12, 2021 It is not fixed yet c-attack. Still have this Problem with 4.12 Link to comment Share on other sites More sharing options...
c-attack Posted June 12, 2021 Share Posted June 12, 2021 It is not fixed yet c-attack. Still have this Problem with 4.12 It should be and it resolved it for me. Make sure you have completed the firmware update to 0.32.262. If you already completed that and the ring lights are still off, I would do a force update to reload the firmware. Link to comment Share on other sites More sharing options...
Gecko25 Posted June 12, 2021 Share Posted June 12, 2021 I did the force update,still have the problem.My firmware is 0.32.262 Link to comment Share on other sites More sharing options...
mm1985 Posted June 13, 2021 Author Share Posted June 13, 2021 (edited) Here it is also not totally fixed after updating ICue to 4.12.214 en also updating the firmware 0.32.262. Instead that the Wheel light go off it will now show light, but it starts at the lowest brightness (all other lights on the keyborard are at max brightness). And I have to turn the wheel clockwise in the Brightness Cotroll Wheel modus (this is the default modus for me) to bring the brightness of the wheel back to normal level. alternatively can restart iCue to fix it. Edited June 13, 2021 by mm1985 Link to comment Share on other sites More sharing options...
HK-47 Posted June 13, 2021 Share Posted June 13, 2021 Mine is working correctly after updating ICUE and the firmware. Link to comment Share on other sites More sharing options...
mm1985 Posted June 13, 2021 Author Share Posted June 13, 2021 Correction to my previous post. It will not start at the lowest brightness, but at a lower brightness. If I changed the default Wheel mode to something else then 'Brightness Cotroll' the wheel light still starts at a lower brightness. But it will fix itself some seconds latere. Only when I set default mode to 'Brightness Cotroll' it will stay at the lower brightness. Link to comment Share on other sites More sharing options...
Spouny Posted June 14, 2021 Share Posted June 14, 2021 Correction to my previous post. It will not start at the lowest brightness, but at a lower brightness. If I changed the default Wheel mode to something else then 'Brightness Cotroll' the wheel light still starts at a lower brightness. But it will fix itself some seconds latere. Only when I set default mode to 'Brightness Cotroll' it will stay at the lower brightness. After updating iCUE and the K100 firmware, the problem is partly resolved. When I shut down the PC, if I am in a mode other than that of adjusting the brightness (turquoise blue), the next time I start up, the wheel will light up normally. When switching off the PC, if the wheel is set for the "brightness adjustment", during the next start it will not light up. Unless, as mm1985 says, it is on in very low light. A simple pressure on the center of the wheel is enough for it to return to maximum brightness. Anyway, thanks to Corsair for the responsiveness, although it's not a very big issue. It is normal that the blue light on the wheel is not uniform when you decrease the brightness. You will also see this behaviour when you change the default color of the brightness mode to any other color. Thanks for your answer. Link to comment Share on other sites More sharing options...
c-attack Posted June 14, 2021 Share Posted June 14, 2021 There are two separate issues combined into this thread. The original was the wheel lights would effectively go into sleep mode when CUE started, but would wake after any kind of wheel input or when using the app. That became worse in 4.11 when the wheel lights went out at all times if the software was running. That issue is fixed. This issue with the brightness control set as the default operator and then resetting the brightness is a separate issue and not related to the first. If you do not need the brightness control on the wheel, disable it and that will stop. The brightness will remain at the CUE device designated level. If you are making continuous brightness adjustments during the day, then I suppose this is just one more adjustment when you first start. We should probably make it a new thread in either CUE or keyboard sections so it gets the proper attention. Link to comment Share on other sites More sharing options...
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