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Mac iCue K55 keyboard No Device Detected


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My macbook is on Mojave and I have a Corsair K55 keyboard. I've installed iCue and get the "No Device Detected" error. When I plugged it into my Windows laptop, it recognized it and asked me to update the firmware so I did that.


Then I tried to plug the keyboard into my Macbook again via my Elgato Thunderbolt 3 USB dock or my other USB 3.0 hub, I still get the "No Devices Detected" error. How can I get iCue to recognize my keyboard?

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