iCUE software not able to save profiles to mouse

[MrNeeds]

Hello, I've been having some trouble saving the profiles to my mouse, I had a firmware update and per corsair's wisdom, it wipes my existing profiles every time something happens firmware wise to my mouse (Dark Core Pro RGB SE), now it's not normally a problem because iCUE usually lets me just remove the old "default" profiles off the mouse and replace them with my own, but for some reason, the options to overwrite the profiles are greyed out and right clicking brings up those options but it's stuck for 10+ minutes "writing" the profile to the mouse, so I end up having to force close iCUE to allow me to use it again, I am connected via USB-C while transferring my custom profiles over to the mouse, am I going to have to revert to iCUE 3 for this to work as intended?

[Corsair Notepad]

We would recommend that you contact our support team by opening a ticket at https://help.corsair.com

[Praetereo]

My Dark Core Pro RGB SE is also experiencing plenty of problems since upgrading to iCUE 4. After uninstalling iCUE 4, deleting all Corsair and iCUE folders and registry entries, rebooting, reinstalling iCUE 4 from scratch, force updating the mouse and receiver firmware, and hard resetting the mouse, I can successfully save a profile to the onboard memory. So, you may want to try all that work. However, that doesn't help with the several other problems that iCUE 4 causes to make my Dark Core Pro RGB SE unusable, though.

[MrNeeds]

My Dark Core Pro RGB SE is also experiencing plenty of problems since upgrading to iCUE 4. After uninstalling iCUE 4, deleting all Corsair and iCUE folders and registry entries, rebooting, reinstalling iCUE 4 from scratch, force updating the mouse and receiver firmware, and hard resetting the mouse, I can successfully save a profile to the onboard memory. So, you may want to try all that work. However, that doesn't help with the several other problems that iCUE 4 causes to make my Dark Core Pro RGB SE unusable, though.

 

Interesting, I decided to try and revert back to iCUE 3 to see if that solved the problems, but now the mouse isn't even detected, and no matter what I do, I can't seem to get it to detect, so now I'm stuck in disco mode.

[Praetereo]

I would guess that iCUE 4 updated your mouse/receiver firmware, so now it can't be recognized in iCUE 3. You would think Corsair would have thought about that before releasing iCUE 4.

[MrNeeds]

Ok, I’ve fixed the issue, there was a persistent message that appeared in the “notifications” in the program that said my profiles weren’t synced to iCUE, this message couldn’t be dismissed, I updated again to iCUE 4 and it seems that the message can now be dismissed and it allowed me to overwrite the onboard mouse profiles, success, however that seems like a rather silly message to stop profiles from being written to the mouse.