k95 rgb platinum K95 not starting up

[SAAD137]

Hello guys

I bought new corsair k95, and plugged it into my pc and laptop. No led lights goes on, no keyboard keys works and windows shows error of.

Usb malfunction, the last usb you connect is not recognized by windows.:(:

[Corsair Blade]

Hi SAAD137,

 

Sorry your new K95 is giving you issues.

 

Make sure you are plugging directly into the motherboard on a USB 3.0 or higher port, and not into any USB hubs, passthroughs, or extensions, for best results. If this doesn't help, please open a ticket with support using the Support Ticket System link at the top of this page.