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Can't turn off defective LED in iCue 4


turbokat
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I recently updated to iCue 4 and can't turn off the defective LEDs.

I have a K70 LUX which has 5 keys whose LEDs malfunction. They glimmer/twinkle with the default red color really fast when the keyboard is powered up and then end up being permanently red and slightly dimmer than the other keys after a few seconds. Using any color from iCue resulted in that color mixed with the red.

In iCue 3 I was able to turn off those keys from the static color effect by deselecting them in the software and those key LEDs would turn off completely. But in iCue 4 deselecting them only turns off the static color chosen for the effect and the faint red color remains. I would very much prefer no lighting on those keys than a mix of the malfunctioning red and whatever color I choose.

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I recently updated to iCue 4 and can't turn off the defective LEDs.

I have a K70 LUX which has 5 keys whose LEDs malfunction. They glimmer/twinkle with the default red color really fast when the keyboard is powered up and then end up being permanently red and slightly dimmer than the other keys after a few seconds. Using any color from iCue resulted in that color mixed with the red.

In iCue 3 I was able to turn off those keys from the static color effect by deselecting them in the software and those key LEDs would turn off completely. But in iCue 4 deselecting them only turns off the static color chosen for the effect and the faint red color remains. I would very much prefer no lighting on those keys than a mix of the malfunctioning red and whatever color I choose.

 

We would recommend that you contact our support team by opening a ticket at https://help.corsair.com. If you have defective LEDs and are within the two year warranty period they should be able to replace the keyboard for you.

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