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Tutorial: How to solve iCue and ASUS AURA conflicts

wim-bart
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wim-bart

wim-bart

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Posted (edited)

Some see exclamation marks on Memory in iCue or have other issues with iCue detecting hardware. This little tutorial helps them solving it.

 

Step 1, identify the ASUS Services

Start services and look for the following two services:

  • ASUS System Control Service
  • Lightning Service

Note the Service name of these services, in normal case these are:

  • AsSysCtrlService
  • LightingService

Step 2, identify the iCue Services

  • Corsair LLA Service
  • Corsair Service

And note the service names of them:

  • CorsairLLAService
  • CorsairService

Step 4, Adjust the service startup order

  1. Now start regedit
  2. Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
  3. Now find the registry key for "ASUS System Control Service", this is "AsSysCtrlService"
  4. Now create a new value of type "REG_MULTI_SZ" and the name "DependOnService"
  5. Add the values from "Step 2" so it displays "CorsairLLAService CorsairService" (each should be on different line when edited)
  6. Now find the "Key" named "LightingService"
  7. This key already has a value named "DependOnService"
  8. Simply add "CorsairLLAService" and "CorsairService" to this value (each on seperate row)
  9. It should now list "RPCSS Audisrv CorsairLLAService CorsairService"
  10. Close regedit
  11. Restart machine
  12. Check dependencies in Service Manager.

 

What does this fix do?

This fix makes sure iCue has first access to hardware before ASUS software does. ASUS Aura integration still works after this fix!

Edited by wim-bart
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  • 2 weeks later...
SpeedyV

SpeedyV

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Posted
Wow. This is really interesting. I can see where a "race condition" in the services execution order could cause intermittent and hard to reproduce problems. The next time I find my self trying to run iCue and Aura at the same time, I will definitely try this. Thanks!
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  • 2 weeks later...
BeatleCanuck

BeatleCanuck

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The RGB lighting of my Vengeance PRO RGB RAM freezes up and stops working.

 

When this happens a red triangle/exclamation mark appears in iCue on the memory.

 

Sometimes restarting the iCue software will fix the issue. Sometimes when restarting the iCue software the memory will disappear and not be recognized.

 

After a full reboot the issue goes away, but a few minutes later it will freeze up again.

 

I've tried with ArmouryCrate software and the older Aura Sync Software but I still keep getting this issue.

 

I cannot find "Asus System Control Service" in services.

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uzun85

uzun85

Posted
Posted
Some see exclamation marks on Memory in iCue or have other issues with iCue detecting hardware. This little tutorial helps them solving it.

 

Step 1, identify the ASUS Services

Start services and look for the following two services:

  • ASUS System Control Service
  • Lightning Service

Note the Service name of these services, in normal case these are:

  • AsSysCtrlService
  • LightingService

Step 2, identify the iCue Services

  • Corsair LLA Service
  • Corsair Service

And note the service names of them:

  • CorsairLLAService
  • CorsairService

Step 4, Adjust the service startup order

  1. Now start regedit
  2. Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
  3. Now find the registry key for "ASUS System Control Service", this is "AsSysCtrlService"
  4. Now create a new value of type "REG_MULTI_SZ" and the name "DependOnService"
  5. Add the values from "Step 2" so it displays "CorsairLLAService CorsairService" (each should be on different line when edited)
  6. Now find the "Key" named "LightingService"
  7. This key already has a value named "DependOnService"
  8. Simply add "CorsairLLAService" and "CorsairService" to this value (each on seperate row)
  9. It should now list "RPCSS Audisrv CorsairLLAService CorsairService"
  10. Close regedit
  11. Restart machine
  12. Check dependencies in Service Manager.

 

What does this fix do?

This fix makes sure iCue has first access to hardware before ASUS software does. ASUS Aura integration still works after this fix!

 

Can you record Tutarial video? Thank You..

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  • 2 weeks later...
Roth

Roth

Posted
Posted
Some see exclamation marks on Memory in iCue or have other issues with iCue detecting hardware. This little tutorial helps them solving it.

 

Step 1, identify the ASUS Services

Start services and look for the following two services:

  • ASUS System Control Service
  • Lightning Service

Note the Service name of these services, in normal case these are:

  • AsSysCtrlService
  • LightingService

Step 2, identify the iCue Services

  • Corsair LLA Service
  • Corsair Service

And note the service names of them:

  • CorsairLLAService
  • CorsairService

Step 4, Adjust the service startup order

  1. Now start regedit
  2. Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
  3. Now find the registry key for "ASUS System Control Service", this is "AsSysCtrlService"
  4. Now create a new value of type "REG_MULTI_SZ" and the name "DependOnService"
  5. Add the values from "Step 2" so it displays "CorsairLLAService CorsairService" (each should be on different line when edited)
  6. Now find the "Key" named "LightingService"
  7. This key already has a value named "DependOnService"
  8. Simply add "CorsairLLAService" and "CorsairService" to this value (each on seperate row)
  9. It should now list "RPCSS Audisrv CorsairLLAService CorsairService"
  10. Close regedit
  11. Restart machine
  12. Check dependencies in Service Manager.

 

What does this fix do?

This fix makes sure iCue has first access to hardware before ASUS software does. ASUS Aura integration still works after this fix!

 

 

There is no AsSysCtrlService

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  • 2 weeks later...
Tobitigger

Tobitigger

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Posted

This did not work for me unfortunately. it still does not recognize my Asus motherboard and on top of that, the RGB on my Vengeance Pro sticks just failed and iCue is showing a red warning triangle.

 

I think iCue needs some serious compatibility work, you guys need to sit down with the Asus people and work that out.

 

For someone new to RGB like me, the whole setup experience with iCue so far has been a nightmare.

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Space Doctor

Space Doctor

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Posted

The latest Armory crate added hardware monitoring and messed up my icue MB lighting. After updating, no amount of startup management helped at all, and a fresh install only works after disabling and reenabling plugins. Corsair will fix it next update, then asus will break it again, leaving our PC's working for a few days in-between.

 

At this point I spend more time troubleshooting and reinstalling stuff than I spend using the PC. All for some blinky lights...

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Baio

Baio

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Posted

The solution didn't work for me too.

 

The final solution for me was:

 

- new Windows 10 installation

- installation of Armoury Crate

- update AC to latest version

- install iCue 4

 

Now I can still update AC by first closing iCue, upgrading, rebooting before opening iCue again. Red triangle almost disappeared, I've seen it a couple of times in a month, rebooting fixes it.

 

Not completely happy, I'd rather prefer dealing with the lighter Aura instead of the real heavy AC (but anyway I have enough PC power not to see the difference) but simply Aura did not work in the fresh installation of the latest Windows 10 release.

 

Baio

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kmenc67

kmenc67

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Posted
I haven't had any conflict issues between Asus Armoury Crate and iCue with the latest versions (I use AC to control rgb), but I did discover that running AI Suite 3 will cause interference due to its RAM monitoring and trigger the red triangle problem with the RAM modules in iCue. I disabled launch at startup in AI Suite and have had no more problems with RAM rgb freezing and getting the red triangle.
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Baio

Baio

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Posted
I currently uses icue 4 with asus aura installed (but never started) and MB + VGA integrations works fine.

Well it 'just' eats around 5% of CPU usage to sync with asus, this is insane...

 

What version of Aura did you install?

 

Baio

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WaterReloaded

WaterReloaded

Posted
Posted

Okay, after my little lighting adventure I've found several posts discussing this issue. To ressolve the red triangle on the most recent software, you should completely deinstall any kind of old Aura software you have. G.Skill developed a nice tool to really clean up:

https://www.gskill.us/forum/forum/product-discussion/ddr4/trident-z-rgb/163741-trident-z-lighting-control-driver-conflict-clean-uninstall-guide

Next, install Armoury Crate. Because of Asus fantastic work you could need several tries, because the software just fails to install. Start AC, look if everything works. Then, somehow deactivate the autostart of Lightning Service. I used Revo Uninstaller, should be possible without it. Now go to the ASUS folder on your drive (C:\Program Files\ASUS) and rename the folders "KINGSTON_Aac_DRAM" and "ASUS_Aac_DRAM" to something else. I think the Kingston programm collides with the control of Corsair DRAM through ICUE.

All in all it finally works for me and I'm pretty happy about it.

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wim-bart

wim-bart

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Okay, after my little lighting adventure I've found several posts discussing this issue. To ressolve the red triangle on the most recent software, you should completely deinstall any kind of old Aura software you have. G.Skill developed a nice tool to really clean up:

https://www.G.Skilll.us/forum/forum/product-discussion/ddr4/trident-z-rgb/163741-trident-z-lighting-control-driver-conflict-clean-uninstall-guide

Next, install Armoury Crate. Because of Asus fantastic work you could need several tries, because the software just fails to install. Start AC, look if everything works. Then, somehow deactivate the autostart of Lightning Service. I used Revo Uninstaller, should be possible without it. Now go to the ASUS folder on your drive (C:\Program Files\ASUS) and rename the folders "Kingston_Aac_DRAM" and "ASUS_Aac_DRAM" to something else. I think the Kingston programm collides with the control of Corsair DRAM through ICUE.

All in all it finally works for me and I'm pretty happy about it.

 

 

This is the most simple solution, but hasd to be done after every install. My solution just simply made iCue load before ASUS takes over. But afgter upgrade to v4 myself, i found this solution more simple.

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  • 4 months later...
kazz3r24

kazz3r24

Posted
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I'd been struggling with this for a bit, but I've found a solution that works for me (for the time being).

I've got Razer Synapse 3 controlling RGB for everything (Razer mouse, keyboard, headset), and using Chroma Control (3rd party app) with the Corsair and ASUS plug-ins enabled.

Armoury is purely there for the Aura service, and iCUE is purely there for RGB on the RAM, neither is talking to one another but bother are currently running (Armoury just updated to a new version today), Armoury updated from 3.1.1.2 - 5.0.8, v3.1.1.2 is the only version listed (for Win11) on the Asus website, so hopefully that gets updated soon. Plug-ins are disabled in iCUE.

I was previously only able to get RGB synced with iCUE running and Armoury installed but set to run manually, but would need to restart iCUE several times just for it to see the RAM and there was still a chance of seeing the exclamation mark for the RAM (but not so far after Armoury update, so we'll see).

After updating Armoury and rebooting even with Armoury and Corsair service running in the background, RGB is working and iCUE picked up the RAM right away.

Purhaps the update to Armoury fixed whatever was conflicting? In any case I have Aura and iCUE talking to Synapse 3 for my situation and it's working fine (for the moment). We'll see what a few more reboots do, I'm not going to force it if it's currently working.

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  • 11 months later...
sglvladi

sglvladi

Posted
Posted (edited)
Quote

Some see exclamation marks on Memory in iCue or have other issues with iCue detecting hardware. This little tutorial helps them solving it.

 

Step 1, identify the ASUS Services

Start services and look for the following two services:

 

  • ASUS System Control Service
  • Lightning Service

 

Note the Service name of these services, in normal case these are:

 

  • AsSysCtrlService
  • LightingService

 

Step 2, identify the iCue Services

 

  • Corsair LLA Service
  • Corsair Service

 

And note the service names of them:

 

  • CorsairLLAService
  • CorsairService

 

Step 4, Adjust the service startup order

 

  1. Now start regedit
  2. Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
  3. Now find the registry key for "ASUS System Control Service", this is "AsSysCtrlService"
  4. Now create a new value of type "REG_MULTI_SZ" and the name "DependOnService"
  5. Add the values from "Step 2" so it displays "CorsairLLAService CorsairService" (each should be on different line when edited)
  6. Now find the "Key" named "LightingService"
  7. This key already has a value named "DependOnService"
  8. Simply add "CorsairLLAService" and "CorsairService" to this value (each on seperate row)
  9. It should now list "RPCSS Audisrv CorsairLLAService CorsairService"
  10. Close regedit
  11. Restart machine
  12. Check dependencies in Service Manager.

 

 

What does this fix do?

This fix makes sure iCue has first access to hardware before ASUS software does. ASUS Aura integration still works after this fix!

Worked like a charm for my Vengeance RGB DDR5 with ROG Crosshair x670e Hero. Thank you!!

Edited by sglvladi
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