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My Wired K63 doesnt work anymore


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Hi, First of all excuse me for my terrible english, im still learning hehe.

 

So i bought my Keyboard k63 on Januray 2020 and up until now it worked absolutely fine, but all of a sudden two days ago i started my computer as usual to play some games and i dont know why my pc doesnt recognize my keyboard anymore, now a new tab in my pc window appears as "CRP DISABLD (F:) and i have absolutely no idea what happened.

 

can anyone help me please ??

 

my keyboard its plugged on the usb port and it doesnt work and no lights, but the thing is that it does do the windows sound when you plug something in the usb... you know that "tuturu" sound hehe.

 

Thanks in advance.

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  • Corsair Employees

Hi Sudotay,

 

Try performing a soft reset on your keyboard as the first step here.

 

Unplug your keyboard.

With the keyboard unplugged, hold down the ESC key.

While holding down the ESC key, plug the keyboard back into your computer.

After about 5 seconds, release the ESC key. You will see the keyboard lighting flash if the reset is successful.

 

If this does not take it out of the CRP_Disabled mode, please open a ticket with support using the link at the top of this page for further assistance from our support team.

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