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4 days + , NO response from Support ticket


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I put in a support ticket 4 and 5 days ago, and i have not recieved a response of any kind and didnt get a email with a ticket number or any info when i put it in. ( i put it in with the digital assistant )

 

Problem 1 included in ticket ( for the xd5 problem )I bought a bunch of hydro x gear & my Xd5 wont allow me to go over 156 rpm. I tried multiple headers. I have it set up right. port 6 on Commander pro, set to 4 pin, devices set to my xd5 and xc7 Rgb lights work fine.

 

WHne io first installed them I was seeing 0 rpm and it would toggle to 5-300 rpm ( setting to fixed did nothing ) So after waiting 5 days now .. I took the system apart and tried the Xd5 with just a RAD in a closed loop, It went fast. So i assumed it was my loop design. I put it back with just 1 rad and cpu by themself. It ran good So i put the system all back togheter to see Icue status.

It showed 156 rpm it goes down, but not up even if i set a fixed pm the pump does not go faster. I did not hot swap the header on 6. From posts i have seen on the forums over these dayts I saw multipple people had this issue and had to RMA. But i cant get ahold of support. I dont know if my ticket didnt go through or what is going on. So i figured I would give the forums a try. Currently the temp of the xd5 is at 30c-35c idle Cpu goes 40-60 Idle .

 

Side Problem 2 NOT Included in ticket. - When i set my fans for ( hydro x fans) only 1 will spin, if i set my 2nd set for the 2nd rad the rpms go to 0. I dont know what is going on , but i assume that you can use more than 1 set. at a time for multiple rads . I tired setting it to 4 pin as well ( all of my fans are the same ) Sp rgb Elite

 

Side Problem 3 NOT Included in ticket. - the xc7 . I have it set up properly with input and output flow. But When i look in the block I can see the micro bubbles go around the jet plate and not through it. When i first installed it I saw the bubbles in the middle of the jet plate. But now they dont and just go around. ( i am guessing that is one reason my Cpu temp is high IDK? )

I assumed it got plugged up, So i took the xc7 out of the loop and ran distilled through the outflow port hoping that if there was anything in the fins it would flush it out ,, but nope. I also flushed all rads and tubing with the xd5 ( not connected to Commander ) to see if i left somethiung in the loop . I used a mesh strainer to catch the water when i drained each part. Nothing was in it. I did see soem black / brown specs in the tubing . I replaced all tubing and reset up the loop. But with the combination of all these issues. It does nothing.

 

Any help would be gratley appeciated

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Stupid question, but you are using the correct port on the pump for output right? The one on the left on the side with 2 ports. Also the pump should run at full speed when nothing it connected to the PWN line so try just plugging in the power wire and see what the pump is doing, you should be able to see turbulence showing you the pump is running at speed.

 

As for the CPU block the bubbles moving around indicate coolant is flowing, if you move the case around to get the bubbles out you will not see anything moving in the block. You CPU temp would be high because you seem to not have enough flow in the loop so get that fixed first.

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#1 - Possible the #6 header on the Commander has been damaged. While fully powered down, change it to one of the other headers. Before shutting down to do this, set the new header to 50% PWM or some specific RPM using the custom curve option. Get off the Hydro X stuff for now.

 

#2 - The Hydro X curves have a zero fan element to the lower part of the curve. Again, you don't have to use them for the fans or pump. Commander Pro -> Performance/Cooling tab -> + to create a new curve. In the corner of the new graph are a couple of shape tools designed for water cooling. Pick the left one (Quiet). Make sure you change the Sensor choice to your water temp probe on the Commander. This also open up the fixed RPM and fixed % options, just like with the pump for testing purposes.

 

#3 - The "triangle" points to the correct inlet. However, the jet plate takes the intake flow and effectively sprays in across the top of the cooling fins. The water is then pushed out of the channels on the left and right sides. When working normally there is flow from the right side of the channels around the top and bottom, and then back to the outflow tube. This is very evident when you have microbubbles on the first fill and can watch them zip about.

 

 

At this point I am inclined to believe any CPU temp stuff is related to the pump. If the PWM header is fried it might stick at some arbitrary low speed (high coolant temp) or it could max out. I suspect you would have mentioned that and the accompanying noise. What does your coolant temp sensor read?

Edited by c-attack
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#1 - Possible the #6 header on the Commander has been damaged. While fully powered down, change it to one of the other headers. Before shutting down to do this, set the new header to 50% PWM or some specific RPM using the custom curve option. Get off the Hydro X stuff for now.

 

#2 - The Hydro X curves have a zero fan element to the lower part of the curve. Again, you don't have to use them for the fans or pump. Commander Pro -> Performance/Cooling tab -> + to create a new curve. In the corner of the new graph are a couple of shape tools designed for water cooling. Pick the left one (Quiet). Make sure you change the Sensor choice to your water temp probe on the Commander. This also open up the fixed RPM and fixed % options, just like with the pump for testing purposes.

 

#3 - The "triangle" points to the correct inlet. However, the jet plate takes the intake flow and effectively sprays in across the top of the cooling fins. The water is then pushed out of the channels on the left and right sides. When working normally there is flow from the right side of the channels around the top and bottom, and then back to the outflow tube. This is very evident when you have microbubbles on the first fill and can watch them zip about.

 

 

At this point I am inclined to believe any CPU temp stuff is related to the pump. If the PWM header is fried it might stick at some arbitrary low speed (high coolant temp) or it could max out. I suspect you would have mentioned that and the accompanying noise. What does your coolant temp sensor read?

 

 

1. Ok i set a differnt header to 50% shut down and moved the pump header and set it to 4 pin. Powered on and it shows 0 rpm. i shut down and moved the header back to 6 ( which is set to 4 pin) it showed 0 rpm. so i turned the custom spped to 100% and it went back up to 156 rpm.

 

Cpu temp rioght now goes from 50C to 60C , coolant temp is 28C

 

I never saw turbulence In the pump. ( i take that back I saw it once when i tested the pump with just one rad by itself and unplugged from header. But once I put it into my loop the pump barley moves. Also I never heard the pump make noise on full speed ( unplugged) that others have mentioned. I am assuming that the pump just cant go at proper speed ( even unplugged.)

 

I have tried everything to make it work properly. i read every post about it on these forums and on google and youtube. Thats why i used th at ssistant to fill a support ticket corasir support, but I have not gotten any response and its been 1 week. Thats why i made a account here so i could see if I missed anything.

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Stupid question, but you are using the correct port on the pump for output right? The one on the left on the side with 2 ports. Also the pump should run at full speed when nothing it connected to the PWN line so try just plugging in the power wire and see what the pump is doing, you should be able to see turbulence showing you the pump is running at speed.

 

As for the CPU block the bubbles moving around indicate coolant is flowing, if you move the case around to get the bubbles out you will not see anything moving in the block. You CPU temp would be high because you seem to not have enough flow in the loop so get that fixed first.

 

Yeah i haver it set up properly. Outflow is the left On thes set of two. labled in the manual. I have the input on the cpu waterblock right on xc7 Commander is on port 6 and set to 4 pin. bubbles are puirged from rad and tubing. there just isnt enough flow eved unplugged at 100%. I even put it down to one rad and block to see if that could have been doing it, but no. and even unpluuged i never see turbulnce. and it never made a noise at 100% either like others mention it doesn on the forums.. I am guessing the pump is just faulty.

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I think the tachometer sensor (or wire) on the XD5 is damaged. The pump is not capable of running 150 rpm and if it were stuck at that level, you would not be able to maintain running for very long. Both CPU and GPU would have very high hardware temps at idle and any kind of load would result in critical temperatures within seconds. The ~150 rpm stuff is what my original XD5 did after suffering the same fate and taking out a Commander Pro fan header with it. The pump still runs normally, but it has no PWM control.

 

The part bothering me is if the pump does not kick up to maximum when unplugged. D5 pumps don't always show a lot of reservoir motion like a DDC type. It might not look like more than slight movement, but the motor noise should be clearly heard at maximum. Either way it looks like a hardware problem to me and Corsair will need to replace this. Hang in there or see if there is a direct return option with the vendor.

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I think the tachometer sensor (or wire) on the XD5 is damaged. The pump is not capable of running 150 rpm and if it were stuck at that level, you would not be able to maintain running for very long. Both CPU and GPU would have very high hardware temps at idle and any kind of load would result in critical temperatures within seconds. The ~150 rpm stuff is what my original XD5 did after suffering the same fate and taking out a Commander Pro fan header with it. The pump still runs normally, but it has no PWM control.

 

The part bothering me is if the pump does not kick up to maximum when unplugged. D5 pumps don't always show a lot of reservoir motion like a DDC type. It might not look like more than slight movement, but the motor noise should be clearly heard at maximum. Either way it looks like a hardware problem to me and Corsair will need to replace this. Hang in there or see if there is a direct return option with the vendor.

 

 

you can see some motion, but I dont hear any noise at max. I do hear it make noise when it primes but after it is silent ( on max) . I bought it straight from corsair.com. That is why i was trying to open a support ticket. But i guess i need to request a rma?

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Out of curiosity, I am wondering if you have a XD5 version 1 or 2? The original has something like a spider web anti-vortex plate at the bottom, made up of long obtuse triangles. V2 has a much tighter series of small equilateral triangles on the bottom. The anit-vortex has nothing to do with this, but it is the easy way to tell them apart. There were several reported incidents like this early on. I have not seen a blown tach sensor in a while.
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