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Corsair Void Elite Carbon Jack Edition Issues

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I just bought the Corsair Void Elite Carbon Jack Edition (contains 3.5mm jack).


My microphone mute button doesn't work and the microphone sound is incredibly quiet. My microphone doesn't seem to pick up signal in Windows 10.


And now my left ear of the headphone doesn't work out of nowhere. I don't get sound. Is this headphone defective?



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