Bloodheavy Posted April 19, 2021 Share Posted April 19, 2021 It seems everyday at the same time Corsair Diagnostics is trying to run but causing a log on failure due to "Unknown user name or bad password". I don't have it set for any scheduled scans, notifications are off and the application is on my anti-virus exceptions list. I've tried to uninstall but I get the pop up saying it looks like it's already been uninstalled. But it's clearly not because I can run the app fine. I probably wouldn't have even noticed but when this happens the sound on what ever game im playing goes out until I click on the screen again. It's a small problem but annoying. Any help would be appreciated. Link to comment Share on other sites More sharing options...
Bloodheavy Posted April 21, 2021 Author Share Posted April 21, 2021 Bump. No help? Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Caliente Posted April 27, 2021 Corsair Employees Share Posted April 27, 2021 Hello Bloodheavy, How long has this been a problem? Have you already submitted a ticket for this? Link to comment Share on other sites More sharing options...
Bloodheavy Posted April 28, 2021 Author Share Posted April 28, 2021 According to the event viewer it's been happening since 12/7/20 which is the day after I used the app for the first time to help me with another issue I was having which has been resolved. But I just recently noticed it due to the game sound disruption it causes as described above. No I have not submitted a ticket yet. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Caliente Posted April 28, 2021 Corsair Employees Share Posted April 28, 2021 Can you find out what version of Corsair Diagnostics you're running? Link to comment Share on other sites More sharing options...
Bloodheavy Posted April 29, 2021 Author Share Posted April 29, 2021 Version: 7.0.6920.116 Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Caliente Posted April 29, 2021 Corsair Employees Share Posted April 29, 2021 Hmm. Can you try running this installer? Your version of Corsair Diagnostics is outdated. See if this changes anything. Link to comment Share on other sites More sharing options...
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