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h115i RGB PRO XT not showing up in iCUE

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So I bought the Corsair h115i cooler and installed iCue but it doesn't show up. I just see the profile menu and a big empty space on the right. I don't know how to fix this. (Gigabyte Z390 UD mobo)
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  • Corsair Employees

Sorry to hear that. Be sure that you have the USB cable installed and that it is plugged in fully on both the pump, and on your motherboard's internal USB header.


If you continue to have trouble please create a ticket so that our support team can assist you further.

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