StridingCat Posted June 1, 2021 Share Posted June 1, 2021 What are your guys thoughts on the 750W PSU being insufficient and potentially the source of issues? I've always thought that pushing an i9 + RTX 3080 to near full loads could cause the wattage to be at the PSU limit. Perhaps that may cause shut down issues? I haven't pushed my own system nor ran any demanding benchmarks since I tend to play older games, however, I have always thought a 850W PSU would have been better for this hardware configuration to give it extra headroom. Link to comment Share on other sites More sharing options...
R3dBaron Posted June 1, 2021 Share Posted June 1, 2021 Beats me. Is there an app out there that can monitor/log how much wattage individual parts are pulling? As I understand it the Ampere architecture is a power hog. I advised support in my email thread that I would be open to upgrading and/or paying the difference for a more powerful PSU while it's in their hands if that turned out to be the issue, but no response. Link to comment Share on other sites More sharing options...
cyclonesworld Posted June 2, 2021 Share Posted June 2, 2021 Beats me. Is there an app out there that can monitor/log how much wattage individual parts are pulling? As I understand it the Ampere architecture is a power hog. I advised support in my email thread that I would be open to upgrading and/or paying the difference for a more powerful PSU while it's in their hands if that turned out to be the issue, but no response. https://www.cpuid.com/softwares/hwmonitor.html HWMonitor will give you a good readout of the amount of power everything is pulling. Link to comment Share on other sites More sharing options...
ElendilAndurilz Posted June 2, 2021 Share Posted June 2, 2021 (edited) This all sounds suspiciously similar to what I'm going through. I've had a ticket in for weeks but haven't been able to solve it as of yet. My tech support had originally said I should send it in for repairs at this point, but after speaking with a specialist they no longer think its a good idea. That makes me quite worried but perhaps its a known issue theyre working on if they don't want it sent now. One difficulty with my restarts is that I can't replicate them with any benchmarking or particular software, the restarts feel nearly at random and only while gaming. Are you guys getting consistent Bugcheck 1001 errors in event viewer with your restarts as well? Edit: Also I'm on a 1000w version with a 3090 and having similar problems, I would test with my 850w to see if anything changes but until I can replicate the problem more easily its hard to test. Edited June 2, 2021 by ElendilAndurilz Link to comment Share on other sites More sharing options...
Kaolinchemist Posted June 2, 2021 Author Share Posted June 2, 2021 This all sounds suspiciously similar to what I'm going through. I've had a ticket in for weeks but haven't been able to solve it as of yet. My tech support had originally said I should send it in for repairs at this point, but after speaking with a specialist they no longer think its a good idea. That makes me quite worried but perhaps its a known issue theyre working on if they don't want it sent now. One difficulty with my restarts is that I can't replicate them with any benchmarking or particular software, the restarts feel nearly at random and only while gaming. Are you guys getting consistent Bugcheck 1001 errors in event viewer with your restarts as well? Edit: Also I'm on a 1000w version with a 3090 and having similar problems, I would test with my 850w to see if anything changes but until I can replicate the problem more easily its hard to test. I am starting to believe this is a driver issue or card issue with Nvidia. If you go to Nvidia's forums there are many posts about people with Blue Screen and Black Screen Crash issues. I do not believe it is a Corsair issue. There are too many people posting on Nvidia and EVGA forums about eerily similar issues. From what my research/googling/etc has shown it looks like undervolting the Video card and lowering the clock regardless of what card (3070,3080,3090) seems to make the cards more stable and use less power and keeps temps down. Now that may not be necessary if it's all the driver fault. I think it is a combop of the two for now and Nvidia hasn't quite got it figured out. I hope someone does finally find a smoking gun that fixes the issue once and for all for everyone. Link to comment Share on other sites More sharing options...
R3dBaron Posted June 2, 2021 Share Posted June 2, 2021 Bug Check 281 on my end Link to comment Share on other sites More sharing options...
R3dBaron Posted June 2, 2021 Share Posted June 2, 2021 I am starting to believe this is a driver issue or card issue with Nvidia. If you go to Nvidia's forums there are many posts about people with Blue Screen and Black Screen Crash issues. I do not believe it is a Corsair issue. There are too many people posting on Nvidia and EVGA forums about eerily similar issues. From what my research/googling/etc has shown it looks like undervolting the Video card and lowering the clock regardless of what card (3070,3080,3090) seems to make the cards more stable and use less power and keeps temps down. Now that may not be necessary if it's all the driver fault. I think it is a combop of the two for now and Nvidia hasn't quite got it figured out. I hope someone does finally find a smoking gun that fixes the issue once and for all for everyone. From everything I've read over there from google searches they were complaining more about hardware accelerated browsers and a random nature to the crashes but were doing okay in games. I haven't crashed in a browser yet, and I can reliably (read: 99% of the time) replicate my crash under load - in a game or in the Corsair PC Doctor stress test. Not saying the issues aren't related... just that I have more in common with the posters in this thread than on the Nvidia/EVGA forums. Link to comment Share on other sites More sharing options...
Kaolinchemist Posted June 2, 2021 Author Share Posted June 2, 2021 From everything I've read over there from google searches they were complaining more about hardware accelerated browsers and a random nature to the crashes but were doing okay in games. I haven't crashed in a browser yet, and I can reliably (read: 99% of the time) replicate my crash under load - in a game or in the Corsair PC Doctor stress test. Not saying the issues aren't related... just that I have more in common with the posters in this thread than on the Nvidia/EVGA forums. It does seem strange that your system worked fine from Jan 12th to May. That would seem to me like either some of your hardware is failing only after a few months or a driver update started the issue. What else could have changed on your system in those months? I do know how extremely frustrating it is when it occurs especially on a brand new computer. I returned my first Corsair order because of this blackscreening/shutdown. I will be watching this thread closely because hopefully someone somewhere will find an answer. Link to comment Share on other sites More sharing options...
StridingCat Posted June 3, 2021 Share Posted June 3, 2021 What brand is your guys graphics card? Have you guys tried flashing the BIOS of the GPU card from the manufacturer? Link to comment Share on other sites More sharing options...
R3dBaron Posted June 3, 2021 Share Posted June 3, 2021 (edited) Gigabyte Eagle 3080 Haven't flashed the GPU BIOS Edited June 3, 2021 by R3dBaron Link to comment Share on other sites More sharing options...
ElendilAndurilz Posted June 3, 2021 Share Posted June 3, 2021 I have a 3090FE in mine. I've updated and flashed every piece of hardware that can be in this build without success. I've also re-seated all hardware and reinstalled windows and the behavior is exactly the same. I had a TDR error today with a restart that lead my down a rabbit hole of realizing that this is all very likely related to a lot of peoples issues with Ampere architecture cards. Nvidia has acknowledged this particular issue but has yet to fix it so there's hopefully some possibility from that end. Its also possible that something with corsairs custom firmware for thos build or icues ability to control gpu fans is causing an interruption in windows ability to ping the gpu. This particular error for me is essentially caused by windows thinking the gpu is hanging when it doesn't appear to be by other metrics so it forces a reset. For now I've attempted some changes to TDR timings in my build to see if it affects the frequency of the issue. I doubt this will function as a full fix but it may be a workaround to reduce the frequency. Link to comment Share on other sites More sharing options...
R3dBaron Posted June 4, 2021 Share Posted June 4, 2021 (edited) Still crashing after today's Nvidia driver release. Edited June 4, 2021 by R3dBaron Link to comment Share on other sites More sharing options...
RosesAreRed Posted June 4, 2021 Share Posted June 4, 2021 Did you ever get this resolved? having this same issue with corsair Vengence Pre built. I have a 3070 and I7 11700 any game I play will eventually black screen and restart the whole pc. Link to comment Share on other sites More sharing options...
R3dBaron Posted June 4, 2021 Share Posted June 4, 2021 Did you ever get this resolved? having this same issue with corsair Vengence Pre built. I have a 3070 and I7 11700 any game I play will eventually black screen and restart the whole pc. KaolinChemist was issued a new machine and their issues were apparently resolved after installing up to date drivers on the new machine. Others of us are still waiting for some kind of response from Corsair. My RMA packaging still has not arrived. Allegedly shipped on May 24th and since then it's been radio silence. Link to comment Share on other sites More sharing options...
RosesAreRed Posted June 4, 2021 Share Posted June 4, 2021 KaolinChemist was issued a new machine and their issues were apparently resolved after installing up to date drivers on the new machine. Others of us are still waiting for some kind of response from Corsair. My RMA packaging still has not arrived. Allegedly shipped on May 24th and since then it's been radio silence. I thought I had the issue fixed from reinstalling the drivers and switching ti display from hdmi but then I got smaller black freezes for 1-2 seconds then I got those fixed and it just shut down again with a game idle might have to see about getting a new machine as well. Link to comment Share on other sites More sharing options...
R3dBaron Posted June 4, 2021 Share Posted June 4, 2021 (edited) Call them to open a ticket. I was able to get through to a person, Bijan, on my first attempt. Follow up email communication after that has been disappointing. I'll be giving them a phone call tomorrow morning to see where my packaging is at to send my unit back to them. The more tickets that are open for this issue the sooner it gets resolved concretely for current and new/potential users. Edited June 4, 2021 by R3dBaron Link to comment Share on other sites More sharing options...
RosesAreRed Posted June 4, 2021 Share Posted June 4, 2021 Call them to open a ticket. I was able to get through to a person, Bijan, on my first attempt. Follow up email communication after that has been disappointing. I'll be giving them a phone call tomorrow morning to see where my packaging is at to send my unit back to them. They have a specific number for the prebuilt pcs right? I'll probably do that today if you're saying it might take a while after that so I can get it started. Thanks for the help and quick response! Link to comment Share on other sites More sharing options...
R3dBaron Posted June 4, 2021 Share Posted June 4, 2021 Specific phone number? I think I just called the generic support line and followed the prompts to get to the right department. Not sure I'm much help but you're welcome! Just another bummed end user expecting a hassle-free experience with a pre-built. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Caliente Posted June 4, 2021 Corsair Employee Share Posted June 4, 2021 Hey Guys, I'm sorry you guys have to go through a hectic RMA process. It's no excuse but as far as I know there's a slight delay with sending out RMA packaging currently. They're working on it right now. If you still have the original packaging for your systems then feel free to use those to ship your machines back. Link to comment Share on other sites More sharing options...
Harle_a Posted June 6, 2021 Share Posted June 6, 2021 I was having this issue with my brand new I7200. My friend actually found this fix randomly stumbling around. In the ICUE if you go to your Cooler and go to Notifications on the left, under it there will be an emergency shutdown tab. Select this and at the bottom center where it says "When temp value is:" it is defaulted to "70 Degrees Shut down PC after 0 Seconds" uncheck that or delete the entire emergency shutdown profile. This fixed my problem, hopefully it fixes yours! Link to comment Share on other sites More sharing options...
Kaolinchemist Posted June 7, 2021 Author Share Posted June 7, 2021 I was having this issue with my brand new I7200. My friend actually found this fix randomly stumbling around. In the ICUE if you go to your Cooler and go to Notifications on the left, under it there will be an emergency shutdown tab. Select this and at the bottom center where it says "When temp value is:" it is defaulted to "70 Degrees Shut down PC after 0 Seconds" uncheck that or delete the entire emergency shutdown profile. This fixed my problem, hopefully it fixes yours! Glad you found something that worked for you. Were your shutdowns only at 70 or greater? When I had my shutdowns some were definitely at temps below 70. Hopefully this will help others. Link to comment Share on other sites More sharing options...
R3dBaron Posted June 7, 2021 Share Posted June 7, 2021 I was having this issue with my brand new I7200. My friend actually found this fix randomly stumbling around. In the ICUE if you go to your Cooler and go to Notifications on the left, under it there will be an emergency shutdown tab. Select this and at the bottom center where it says "When temp value is:" it is defaulted to "70 Degrees Shut down PC after 0 Seconds" uncheck that or delete the entire emergency shutdown profile. This fixed my problem, hopefully it fixes yours! Thanks for providing another trouble shooting option - I would never have thought to have tried this. I modified the profile and had some stability for roughly an hour. Further testing required and fingers crossed. Link to comment Share on other sites More sharing options...
haunt Posted June 7, 2021 Share Posted June 7, 2021 I also just got my Vengeance PC last week. I'm getting the black screen while audio plays for a couple more seconds, then I am forced to restart. Looks like I'm in the same boat as you guys. Read around online that iCUE caused the exact same thing that was happening to my PC so I uninstalled that but surely enough it has happened since twice today. Any of you guys solve this completely? Really don't want to send my PC in. Thanks in advance! Link to comment Share on other sites More sharing options...
R3dBaron Posted June 8, 2021 Share Posted June 8, 2021 Thanks for providing another trouble shooting option - I would never have thought to have tried this. I modified the profile and had some stability for roughly an hour. Further testing required and fingers crossed. Crashed again.:rolleyes: Link to comment Share on other sites More sharing options...
Kaolinchemist Posted June 8, 2021 Author Share Posted June 8, 2021 I also just got my Vengeance PC last week. I'm getting the black screen while audio plays for a couple more seconds, then I am forced to restart. Looks like I'm in the same boat as you guys. Read around online that iCUE caused the exact same thing that was happening to my PC so I uninstalled that but surely enough it has happened since twice today. Any of you guys solve this completely? Really don't want to send my PC in. Thanks in advance! Have you tried updating your motherboard BIOS and video card VBIOS to the latest versions? Link to comment Share on other sites More sharing options...
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