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Void Elite RGB Wireless EQ and Surround Not Working

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I just bought my headset over the weekend and have been using it for about 2 days now. I have the Void RGB Elite Wireless headset. I installed iCUE 4 and when I tried to change from stereo to surround, there was no audible difference. I also tried changing the equalizer and listened to music while doing so, and there was no difference at all. I called support and they suggested I use a different program for equalizers or uninstalling and reinstalling iCUE (which I have tried 3 times). I would really like to have full surround sound enabled for my headset. Is there a way to fix this or do I just need to give up and return the headset? :(
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