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RGB Port 1 stopped working


Tinreo
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RGB port 1 on my Commander Core stopped working. I have six corsair fans in my pc and no matter which one I plug into port 1, the RGB does not work. In icue, the fan is missing from "Lighting effects" but the fan's speed still shows in "Performance."

 

Force updating the firmware of my H100i cooler sometimes fixes this issue, but it always returns when I turn my computer on/ return it from sleep.

 

I have already contacted support about this and they sent me a new commander core and it has the same issue with the same RGB port. Because of this I'm not sure if it's a hardware issue and I think it may be something with icue.

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I reached out to support and they said,

 

"The stock fans that come on the cooler are not LL Fans and therefore you will have have issues. Each RGB controller can only have the same fan model series. You cannot mix models. Your cooler comes with ML RGB Pro fans and not LL."

 

Is this true?

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