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Corsair k60 RGB pro spacebar records 2 inputs with 1 press


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Hello!

 

I have bought a corsair k60 keyboard and It has a little issue.

 

Whennever i press the sapcebar (this only happens on the spacebar!),

It more often than not puts 2 spaces down instead of one.

 

What might be the source of this?

the issue happens with and without icue running.

 

My icue software version is 3.38.61 (as of writing)

and my keyboard firmware version is 4.18.10 (also as of writing)

 

This is my first ever time owning a cherry keyboard, but i am more than certain that this is not me doing something wrong.

 

I might add that it almost doesnt happen when i only press the key in halfway down.

 

 

I have bought this keybopard trough an online vendor called coolblue (i am from belgium and its one of the main online vendors here like amazon).

 

Anyone have an idea what the issue may be and how it could be solved?

 

Kind regards

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  • Corsair Employees

Hi Mr.GingerBread,

 

This is called "Key Chatter" and can be caused by either hardware or software/driver issues.

 

Try a soft reset as a first step here:

 

https://help.corsair.com/hc/en-us/articles/360025465031-How-to-Reset-your-keyboard

 

If that doesn't work, go ahead and open up a ticket with support. Please include with your submission a photograph of the rear of your keyboard -- this will expedite the troubleshooting process and provide information to us so we can help perform a Hard Firmware Reset on the device as a next step if needed.

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Hi Mr.GingerBread,

 

This is called "Key Chatter" and can be caused by either hardware or software/driver issues.

 

Try a soft reset as a first step here:

 

https://help.corsair.com/hc/en-us/articles/360025465031-How-to-Reset-your-keyboard

 

If that doesn't work, go ahead and open up a ticket with support. Please include with your submission a photograph of the rear of your keyboard -- this will expedite the troubleshooting process and provide information to us so we can help perform a Hard Firmware Reset on the device as a next step if needed.

 

Thanks a lot!

this has fixed the issue im sure.

 

It happens rarely now but thats probably because of me having to adjust to type on this.

 

Thanks massively for the help!

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nevermind i rectract my statement.

It still seems to chatter very frequently, i assume it was just placebo or me typing more to the edge of the spacebar (left/right side) as i noticed that causes it to do so less (might have done so unkowingly when testing again).

 

 

For now im using a program called 'keyboard chatter blocker' which does get rid of this issue and logs it as well.

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  • 1 year later...

Hey, MrgingerBread,

I just found this article because I'd had precisely the same issue as you described, in every detail, except it affected the backspace key rather than the space bar.  I also tried a soft reset with no success.

That remark about pressing the key halfway was the crucial clue for me.  I had swapped the key caps after opening my K60 RGB Pro, and I remembered that the factory backspace key was tight enough around the switch that I'd accidentally removed (and then reaffixed) its switch.

It turned out that I simply hadn't fully reaffixed the switch, and that seemed to have caused it to misinterpret actuations and such.  So in my case, it was entirely a hardware issue, and just giving my backspace key a firm press to secure the switch resolved it.

I don't know if this is what was affecting your space bar, but maybe something to try.

(And maybe something for the staff to note for future helping of customers.)

Edited by Starfia
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(Update: it looks like this didn't fully resolve the issue for me either – it's much better, but it looks like I'm still getting occasional double-firings from the backspace key, so I don't know whether I can call the issue fixed yet.  But it definitely still seems to point to a physical problem with the switch in my case – not a software issue.)

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Okay, one more update, and I think I have the answer this time.

I finally removed and inspected the suspect switch beneath the backspace key.  It looks like the Viola switch's mechanism lowers a tiny pair of metal contacts from the switch's body to complete a circuit with the board beneath, which signals actuation and a continued depression until the circuit is broken by releasing the key.  Looking closely, the contacts reach their lowest point partway through the downward keypress, then raise just slightly before the keycap is fully depressed.  Presumably, even that slightly raised position is still low enough to maintain the circuit.

However, in my case, that slight raising of the contacts was actually sometimes enough to break the circuit – then, when releasing the key, the contacts would slightly dip again before raising into the switch's body.  So a gentle partial keypress registered as expected, but a full depression sometimes registered as two keypresses.

To try to fix this, I held the bare switch in depressed position to expose the contacts, took the pin of a push pin, inserted it between the switch and the contact, and (very delicately, gently and slightly) stretched the contacts downward so that they'd hopefully protrude and remain a little further from the switch when exposed.

I've been using the keyboard for a couple of hours since, and, for the moment, anyway, that seems to have fixed things.  No misfires or weird behaviour so far.

I'm sure Corsair would be good enough to send a replacement switch and a proper switch puller if I asked, but for the moment, it looks like I'm all right, and gained a cool brief lesson in how the Viola switches work.

Edited by Starfia
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  • 2 weeks later...

I had the same issue on my k60 and after trying everything that I could find online (which nothing worked) I ended up switching the switch under the space bar out with the Scroll Lock switch as I do not use it very often. Have not had the problem since. As this was a brand new keyboard I will be seeing about having Cosair send me a replacement switch.

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  • 4 months later...

Hi everyone, 

I realize I'm joining the conversation way too late, but I will still leave my contribution here for whoever finds it helpful in the future.  I was also experiencing this double chatter issue. I have a certified refurbished K60 RGB PRO SE keyboard and was having the same problem with the space key. Before I did any soft or hard resets to the device, I found that increasing the key switch debounce time fixed the problem almost entirely, though I'm still getting the sporadic double space after I hit the key once. 

I accessed the settings of my keyboard in the iCUE app as follows: 

1. Select your device on the "Home" window.

2. Click on the "Device Settings" option from the list on the left.

3. A new window will show up. There is an option that says "Increase Key Switch Debounce Time",  in my case it was set by default to 0 - I switched it gradually in increments of 5 and found that the higher the value (currently at 20) the lesser double chatter I experienced. 

4. The changes seem to apply immediately and the iCUE app can be closed. 

I am not sure if this solution is legitimate but is doing the trick for me. The typing experience will become a bit stiffer, but it has not further affected my typing or gaming in any other way. 

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  • 4 months later...

Got this issue on my K70 that is in mint condition. I am not buying another Corsair product as returning it requires paying for shipping to receive a refurbished item that possibly some other customer may have had problems with. This keyboard only lasted 10 months until the problem arose and at first i noticed it on 2 keys... 2 weeks later its on 5 or 6. Junk.

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