hyo96135 Posted March 19, 2021 Share Posted March 19, 2021 Hi Guys, I purchased my Corsair One in 2019 June. Recently my Corsair had an issue (i.e., Blue Screen and PC Crashing), so I have visited local Corsair Service Center to get it fixed via RMA program. (BTW, I live in Hong Kong). The representative investigated my PC, and they mentioned that it may not be eligible for RMA because the "factory label" is not there. I was a bit baffled, because I have never touched the main portion of the PC before- I only opened the fan, and the both wings to clean the dusts. While looking for some solutions, I found this youtube link:[ame] [/ame] saying that if your product is UK Version (I assume mine is UK Version because the Serial Number ends with - "UK". Mine is CS-???????-UK), then there is no factory label. Questions. - For guys who purchased the product in HKG- Do you see the factory label for your Corsair One i 160? - For guys whose Serial Number looks like -"UK" - do you guys not see the factory label? - I truly have never opened the inside. Is there way for me to prove this? I dont mind sending my PC over to prove that I did not open. I am just very baffled and sad, because I really liked my PC and never had issue up until very recently. I would be looking forward to reading your responds. Thank you very much. Link to comment Share on other sites More sharing options...
eric418 Posted March 19, 2021 Share Posted March 19, 2021 Hi, I'm from HK and the serial number is also "-UK". I bought it from an authorized retailer with a warranty. Yes, there are factory labels to prevent you from opening the sides. Based on my understanding, we can open the top cover to replace fans. But opening up the sides will void the warranty. See that silver labels with the Corsair logo, that's the "factory label". india map png images Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted March 22, 2021 Corsair Employee Share Posted March 22, 2021 Hey there, You shouldn't be denied for the stickers, it's mainly for us to determine if the system had been accessed. Our Support should still be able to help you in this situation. Link to comment Share on other sites More sharing options...
Azureblood2 Posted March 23, 2021 Share Posted March 23, 2021 Warranty void if removed stickers aren't actually enforceable in the US, GamersNexus did a video on it if IIRC. You can't be denied warranty just because the sticker is broken. They have to prove that it wasn't a manufacturer defect (ie: you broke it ) in order to deny warranty repair Link to comment Share on other sites More sharing options...
eric418 Posted March 23, 2021 Share Posted March 23, 2021 The OP is from Hong Kong, not in the USA. So the laws are different. Can Corsair staff confirm that the service center in Hong Kong will accept RMA without the stickers? I want an official statement too. Then I can open up the sides if needed. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted April 1, 2021 Corsair Employee Share Posted April 1, 2021 Contact our Support team directly: https://help.corsair.com/hc/en-us/requests/new Through our direct Support, opening the sides of the Corsair One should not be an issue. They can should also be able to help answer any other question you would have with the warranty. Link to comment Share on other sites More sharing options...
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