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Questions about Void RGB Elite Wirless Headphones


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If anyone can answer the following questions, it would be much appreciated so I can tell if the issues arising are due to icue, the headphones themselves or my inexperience with gaming headphones.

 

1) As long as I have not completely killed the battery, is the status LED indicator suppose to register the headphone's charge status at all times, regardless if the headphones are on or off, the dongle is plugged in or not, or they are plugged in thru the charging cord or not? Or any combination?

 

2) When the headphones are hooked up with the charging cord, are the headphones suppose to be charging, regardless if they are turned off or on? And the status LED indicator should indicate that so I know they are charging AND when to unplug them?

 

3) When the headphones have a 100% charge, is it correct that the charge should last for 16 hours?

 

4) When the headphone's charge is depleted to the point where the beeping starts (I believe it was at 5%), is it correct that recharging them to 100% should only take a couple of hours?

 

5) Once I set up the headphones to 'no effect' and 'movie theatre', will they stay at that regardless if I have the icue site open or not?

 

6) Oh, and what does a solid red LED indicator mean? There is nothing under the section in the instruction manual labelled 'Status LED Indications' that said 'solid red' but it appeared when I first plugged them in to charge.

 

Thank you for your time.

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Hi Bluesails,

 

Welcome to our forums! I hope these answers help, let me know if you would like further clarity.

 

1) The LED indicator will be on when the headset itself is powered on, or charging. If the headset is powered off and charging, you may not see the green LED. This is just a part of the charge detection feature, so sometimes the LED indicator will turn off or show an amber "charging" status even when fully charged.

 

2) When the charging cable is connected, the headset should charge regardless of whether it's powered on or off. The answer above may address your concern of the LED status when charging/to disconnect.

 

3) The battery life lasts up to 16 hours. This can be affected by your distance from the receiver and RGB lighting.

 

4) A full charge (depending on power source) normally takes between 1-2 hours.

 

5) The EQ presets from iCUE require that the program is running in the background in order to stay in effect.

 

6) There should not be a solid red LED status. If it was rapidly blinking, that indicates the headset is disconnected and has low battery.

 

You can find more charging details here.

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Thank you for your reply.

 

Hi Bluesails,

1) The LED indicator will be on when the headset itself is powered on, or charging. If the headset is powered off and charging, you may not see the green LED. This is just a part of the charge detection feature, so sometimes the LED indicator will turn off or show an amber "charging" status even when fully charged.

So the LED is just... faulty? Poorly programmed? Imprecise?

 

I ask because this afternoon I had iCue running in my computer's background, my headset started to beep, I checked iCue and it said the battery was at 5% but the LED was green and blinking indicating battery was normal.

 

So the problem isn't with my headphones but with the LED in general?

 

'Cause I can live with that.

 

(And I really don't want to return another pair of headphones. Outside of this issue, I really like them.)

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No idea. It was beeping in my ears so I hooked it up to the charger.

 

Today, the headphones won't change past 96%.

 

These are the exactly same issues I kept running into with the first pair I had.

 

Is the system just really inexact? Or did I get two lemons in a row?

 

ETA (28/03/2021):

Today I started charging my headphones at 4:48pm when they hit 5%. This is how they charged:

67% at 6:48 pm

91% at 7:52 pm

93% at 8:28 pm

So in 3 hours and 40 mins they still did not fully charge.

Edited by Bluesails
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Are you charging via your PC's USB port or a power adapter which connects to an outlet?

I have tried both.

 

And all three ports on my PC.

 

And with and without the dongle plugged in.

 

And with the headset turned off and with the headset turned on.

 

Since no one will tell me the optimum way to do it.

 

Also since then with the LED lightening turned completely off and sitting seven feet from my PC:

 

Charged to 96% (10:29pm, yes I changed them for two more hours and still only got a 3% more charge.)

Started use at 96% (10:29pm)

Stopped use at 43% (3:29am)

For use of 5 hrs

 

Started use at 48% (1:34pm)

Stopped use at 35% (1:45pm, yes the 35 is what was showing)

For use of 8 minutes

 

Started use at 41% (2:36pm and yes the 41 is what was showing)

Stopped use at 5% (10:09p)

For use of 7 hours and 33 min

 

For a total time use of 12 hours and 41 minutes.

 

Am now plugging them in again to charge and will see what happens.

 

Update:

Started charge at 5% at 10:40pm

Checked charge at 91% at 1:37am (approx. 3 hours later)

Checked charge again at 91% at 8:58am (overnight)

Checked charge again at 92% at 2:24pm (so approx. 16 hours in total)

Edited by Bluesails
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If you haven't already, I suggest opening a ticket at https://help.corsair.com, our support will be able to further look into this.

I tried that with the original headphones and, after a reboot failed to fix the problem, they just told me to return them.

 

I came here hoping to get some real help from other users so I could keep the replacements because I really do like the sound, fit, style, ect.

 

But I guess not.

Edited by Bluesails
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