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The rant about advanced rma hx1200


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Hello, so where to start with this thread...After 50 mails and 30 days i got the psu from us warehouse and imagine this, it's the same as old one i did send to RMA to corsair.

this is highly outrageous and unprofessional for CORSAIR , ok if it was some low s*** company but corsair c'mon guys,don't know what changed but this is not old corsair as i remember , since i'm using your stuff more than 12 years at least.

I got the hx 1200 with serial that is in lot range 2030-2041 , mine was 2039 , so i took advanced rma and i was hopping for a quick response and change, that is why i took advanced RMA , and after that the show starts.

After few days it's still irelevant about time and days, because i'm from Croatia and time difference is 8 hours i got response every 24 hours and all that was fine.As corsair accepted ADVANCED RMA i was searching similar cases they had and found that they send to some people same LOT NUMBER after RMA change,and i had feeling that same is coming for me.As i asked them numerous times can they check so they don't send me PSU that is in withdrawn loot they ignored all my questions and claimed that everything is in order.When the PSU camed to customs they called me that on invoice few of things is missing, i talked to customs and asked corsair to make changes on invoice,nobody wanted to do that, they continued to answer me that everything is fine, well i guess it was not because customs wouldn't ask me for new invoice,i mean is this a first time you are sending goods to EU?Corsair then checked with their UPS and customs and said everything is fine,nobody contacted my side and i did forwarded them mails from my customs.After some time and almost two weeks on the phone with customs they released PSU don't know how or why, i guess they will send the bill to corsair.Today i got new PSU with same lot number,same serial almost, how could this happened ? after all that time, and you knew that those lot numbers are defective, nobody check what are you sending to people.i'm speechless , so what now i should wait again for all this stuff and go again with mails and customs. all mails and pictures attached at least some of more important in order.i would just like to say thank you to members of this forum, they did try their best to help me , don't blame them at all.

https://ibb.co/7Rf0jS7

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Well that sounds like super frustrating experience.

 

If I may ask, was there any discussion on state of the replacement. Did you know if the replacement will be new item or refurbished and what did you actually get?

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i had completly brand new PSU , and i did got sealed brand new PSU.I didn't know if psu will be new or used, but since i bought new i was expecting new as well. i got mail that was forwarded to escalation team,and at this point i just don't care anymore. Since i got new build and psu was only thing that i'm missing.
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I got a HX1200 last week. Can you tell me where to look for the lot number? Is it on the box or the brick? I see bunch of serial numbers but they don't look like the lot number they mentioned in their post.

 

Thanks!

 

first numbers on brick or on box , it says S/N , 2039 is mine and it's bad.

highlighted on picture,you can't miss it.

 

https://ibb.co/Xtj4R7L

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  • Corsair Employees
That is unfortunate to hear that you have received a replacement unit from the same lot code range and still having issues. What I would recommend doing is replying back to your ticket number and informing them that you received a replacement from the same affected lot code range. If you don't/haven't received a response in the last 48hrs, feel free to PM me your ticket number so I can escalate it with their team.
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That is unfortunate to hear that you have received a replacement unit from the same lot code range and still having issues. What I would recommend doing is replying back to your ticket number and informing them that you received a replacement from the same affected lot code range. If you don't/haven't received a response in the last 48hrs, feel free to PM me your ticket number so I can escalate it with their team.

 

Hi Nick, we are already working on that, got in touch with escalation team,new psu is in transit, i hope this time everything goes smooth with customs,that is now my main concerne.

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