Ashpool Posted March 10, 2021 Share Posted March 10, 2021 (edited) Greetings, I called into support because some of the lights on my Strafe RGB MK.2 were not showing the correct colors, but the keyboard was working otherwise. I tried holding esc and plugging it in a few times before reaching out but that seemed to do nothing - I did not see the keyboard flash as per the instructions nor did the colors change. Support provided me with firmware that I used to do a hard reset per their instruction. After replacing the firmware with the file from support, my keyboard no longer works at all. I can get to the CRP_DISABLED drive and the USB pass-through works, but nothing else. I replied to support via email but have not heard back in days. How long is the typical support response? If I don't hear from them soon I will try calling again but I don't want to start another ticket, per the support site instruction. Is there any way for me to recover the previous firmware or at least get the Strafe into a usable condition? Thanks. Edit: Called support. Apparently they sent me the wrong firmware. Once I got the correct file for my keyboard, it returned to its previous state. The lights still aren't working correctly but at least I can use it as before I changed out the firmware. Edited March 10, 2021 by Ashpool Update Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mordred Posted March 10, 2021 Corsair Employee Share Posted March 10, 2021 Hi Ashpool, Sorry to hear about your experience on this matter. Human error does on occasion happen - as the firmware issue seems to have proven. I am glad to hear that the agents offered a resolution to that issue ASAP! It does sound like a case of a simple dead LED - feel free to PM me with the ticket ID if you have any further issues with support. Please note that their response turnaround ETA is ~48h for emails. Link to comment Share on other sites More sharing options...
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