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iCUE forces headset to switch to 8 Channel mode


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Hello,

 

I own a Corsair Virtuoso RGB headset and when I try to use it coupled with iCue software, every time I restart the headset iCue makes the Virtuoso switch to 8 Channel mode even though auto audio repositioning and 7.1 sound are disabled in the software.

 

I say software forces this because I have tried restarting my headset on 2 computers including mine with iCue completely uninstalled.

 

The funny thing is after I have manually switched back to 2 Channel mode from sound settings from Windows, the 8 channel option completely disappears.

 

Things I have tried:

 

Updating all drivers.

 

A clean installation of Windows.

 

Testing on another computer.

 

Completely uninstalling Corsair & Virtuoso-related drivers and software.

 

https://help.corsair.com/hc/en-us/articles/360033489511-Fix-Corsair-headset-sound-issues-after-the-Windows-10-build-1903-update-or-an-iCUE-software-update and everything here.

 

As I have said before, this issue only persists when iCue is installed, therefore, an iCue related issue.

 

Please provide me with a fix so I can use my premium items with all the features they come with like RGB, EQ, mic control, and so on.

 

Please find related screenshots in the attached files.

Thanks.

Screenshot_1.png.9db00d27ae7c7109018533f10a07402c.png

Screenshot_2.thumb.png.f60a632e21d2bcb7d874f3e1d44bdb87.png

Screenshot_3.thumb.png.f4da95bdafb6c392de6c8d860bc6b255.png

Screenshot_4.png.c5ae1d2b6889f5c37db9b6a53f1af057.png

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