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How do I know my reply to Corsair went through?

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Corsair support asked my for my shipping address and my phone number for a product that was going to be replaced (dongle for a headset). I replied with that information but got an email back with the same thing I sent instead of a reply from support. Do they see these emails? I searched my ticket number and it is not found. It is 2004104964. Thanks!
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