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K57 RGB Wireless Connectivity


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Hello!

 

My K57 Wireless RGB keyboard stopped working wirelessly. I have iCUE installed and have attempted to update the firmware thinking that could be the issue. Unfortunately, the firmware is up-to-date and even forcing a firmware re-installation did not fix the issue. From what I can tell the dongle wont power up or be recognized by windows when plugged into any USB2.0/3.0 port in my PC.

 

In iCUE the dongle firmware version shows a "?" and the dongle polling rate is greyed out. I even tried the method of resetting a wireless keyboard found on your support page. I did see the lighting on the board flash, however, the dongle issue remained. I am at a complete loss here, as I even un-installed every keyboard driver VIA Device Manager from within Windows 10. I restarted my computer knowing Windows would automatically fetch and re-install the device driver. As expected, windows did re-install the driver, but the dongle issue persists.

 

I have owned this keyboard for about a year now and have never run into any issues using it on multiple computer systems. I paid $100.00USD for this keyboard on amazon brand new and there is no sense in having a wired up wireless keyboard. It is entirely redundant.

 

Below I have attached a picture of a Screenshot of my iCUE software showing how the dongle cannot be recognized or is dead entirely.

 

lXMWxp.png

 

This has me baffled and I have reached out VIA the Support System.

 

---

 

I have also responded to a previous thread in which the original poster and others are having the same issue I am facing. The thread however was at least a year old. So I am posting my own thread in hopes of receiving a faster response.

 

Link to my reply in the other thread is here.

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Click the INITIATE button to repair the keyboard and wireless receiver. Also make sure the wireless receiver is plugged into a USB port directly on the system and not through some sort of USB hub or passthrough.

 

I have ensured that the USB Dongle is plugged into the Front port of my PC Case. (USB 3.0)

 

I opened up the Corsair iCUE Software -> Settings -> K57 -> Initiate

 

The prompt issued me to ensure the dongle was connected to my PC and it is.

 

The software seems to be pairing, I have a question with this process.

How long should this pairing or repairing process take?

It seems to be taking a lot longer than I would think.

 

EDIT:

This pairing process seems to be stuck. It does not seem to want to pair. (image provided below)

 

https://imagizer.imageshack.com/img924/4254/Z72xNw.png

 

Here is a picture of both dongle's (my K57 and my Harpoon mouse) in the front of my PC Case. This dongle worked yesterday and now it does not, and even though it is plugged in, it will not be registered by either iCUE or by windows. (When other usb devices are plugged in Windows plays a sound. With my K57 Dongle, it does not)

 

https://imagizer.imageshack.com/img922/969/6VLMRv.jpg

 

I believe my Dongle is somehow dead.

 

Plug the wireless receiver into a USB port on the physical motherboard.

 

Okay I am trying this.

Edited by Judor
Update to issue.
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Plug the wireless receiver into a USB port on the physical motherboard.

 

I unplugged my K57 Wireless Receiver, and back into a USB3.0 port on my physical motherboard. I brought up the iCUE Software and pressed Initiate, once more.

There does not seem to be any change in the behavior of the pairing process.

It still appears to be stuck, not able to connect to the receiver.

 

Is it possible for a Wireless USB Receiver, such as this to reach an end of life without any sort of interference? (such as an electrical short, or god forbid moisture or liquid is introduced to the system while running)

 

If this means my dongle is dead, can I have a new dongle made specific to my specific K57 and have it replaced? Or, perhaps the entire unit would need to be RMA'd? :bigeyes:

Edited by Judor
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I would recommend that you contact our support team by opening a ticket at https://help.corsair.com and they should be able to get you a new wireless receiver.

 

I appreciate your timely assistance! I have already reached out to the support team on https://help.corsair.com/. I did it about three hours ago now. I just figured it would be beneficial to everyone if maybe someone here might be able to help me troubleshoot this issue.

 

I had feared that the wireless receiver had reached its end of life. I suppose then this is just a waiting game for me.

 

Thanks again Corsair Notepad for your quick responses and informative help.

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  • 2 months later...
I appreciate your timely assistance! I have already reached out to the support team on https://help.corsair.com/. I did it about three hours ago now. I just figured it would be beneficial to everyone if maybe someone here might be able to help me troubleshoot this issue.

 

I had feared that the wireless receiver had reached its end of life. I suppose then this is just a waiting game for me.

 

Thanks again Corsair Notepad for your quick responses and informative help.

 

Hey Judor,

 

did you get an answer?

Because I've exactly the same problem.

I'm only able to use the keyboard plugged in.

Because the K57 Wireless Receiver is at v. 5.0.84 and I can't update my Keyboard on the same version.

It just tells me there's an update. Everytime I try to do it, it says I need to wait that the receiver is plugged, althought it is. And if I press Skip it failed immidiatly...

 

I really need help.

I can't use my keyboard wireless since 1 month now..

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  • 2 weeks later...
  • 3 weeks later...
Hey Judor,

 

did you get an answer?

Because I've exactly the same problem.

I'm only able to use the keyboard plugged in.

Because the K57 Wireless Receiver is at v. 5.0.84 and I can't update my Keyboard on the same version.

It just tells me there's an update. Everytime I try to do it, it says I need to wait that the receiver is plugged, althought it is. And if I press Skip it failed immidiatly...

 

I really need help.

I can't use my keyboard wireless since 1 month now..

 

Hi, I am with the same problem, my K57 only works wired, but if I pair apparently is done and successful, but unplugging it from cable, it does not work.

 

I am not pretty sure, but I think the guy who started this topic, received a new dongle USB because his reached the end of life (Using his words).

 

So, should we open a ticket on helpdesk from Corsair?

244692896_K57pairedsuccessfullybutnotworkingwireless.thumb.jpg.03d7cacdea6a559888fc3e0318c36189.jpg

Edited by LucioBP
Attaching an image about successful pairing
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  • 3 weeks later...
  • 1 month later...

Hello, 

I reopen this topic because I have the same problem, contact with the support made 2 days ago via twitter, I did not have an answer, I updated the dongle and there BIG ERROR, I tried to pair again the dongle with my keyboard and since my K57 dongle is taken for my mouse cf screen, someone have a solution?

Capture.PNG

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  • 1 month later...

Just an FYI, I just last week, also encountered this problem with my K57 Dongle. Was prompted to update the dongle firmware via iCue. I attempted to initiate the update, it errored during the update process, now the dongle is %100 bricked.

I just put in a support ticket to explain the situation and requested an RMA. It seems support are amenable to this and will be sending me a new dongle, in the meantime, same deal as everyone else, using wired connection for the time being while I wait.

 

Side note, I connected the K57 to my PC via bluetooth (which is available as part of the MB onboard Wifi/Bluetooth setup) and it worked, but this is not a workable alternative as there are occasional data transfer hiccups and it will often go unresponsive for a moment/has a key that I press act as if it's held down for an extended period. That, and there is no connection to iCue when bluetooth is enabled and you cannot adjust the RGB, or any other Keyboard setting. All of this is to say Bluetooth is not a viable option or alternative (for me), so again, waiting for replacement dongle while using wired.

Lastly, I tried to plug just the dongle into another Windows PC and also no love. It did not register it as anything, so double confirmation the dongle is good a proper dead.

Edited by TheTim
  • Like 1
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  • 2 weeks later...

hi everyone we all have same problem here my K57 only works wired, but if I pair apparently is done and successful, but unplugging it from cable, it does not work. 

updated the dongle and connect all devices in one dongle is a big huge mistake, any help?? please

is not working with Bluetooth anymore

3.jpg

2.jpg

1.jpg

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  • 2 weeks later...

Having exactly the same problem.  Except now my mouse is paired to both dongles too....  Can't seem to unpair the mouse from the keyboard dongle, Can't connect the keyboard to the dongle, can't update the keyboard - it keeps asking for the dongle to be plugged in when it is alread (as a fair few of the rest of you have had)  Raised a ticket but not expecting a reply any time soon >.<

Edited by WyrdLiam
typos
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