Jump to content
Corsair Community

Virtuoso RGB PS5 issues


Recommended Posts

I have a pair of RGBs that are supposed to be compatible with the PS5 but every time I use them on my PS5 the audio cuts off in an out all the time.

 

But they work fine on my PC.

 

Any advice or should I return them ?

 

Thanks in advance.

Link to comment
Share on other sites

I only have one Virtuoso headset.

 

I do have other wireless headsets that I have tested on the PS5 and they all work fine.

 

The firmware is updated on both the dongle and the headset.

 

No other USB Devices attached to the PS5

Link to comment
Share on other sites

  • Corsair Employees

Hi hyriu,

 

Soft resets have been known to resolve various issues - so this may be worth a shot. To soft reset your headset:

 

1. Make sure your headset is currently unplugged.

2. Make sure your headset is powered on.

3. Hold the Mute button on the headset down for about 15 seconds.

4. Switch the headset off and then back on.

5. Test your headset and see if the issue is resolved.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...