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iCUE Human Interface Device deletes on startup


Cyclane
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Hello,

 

I have had an issue of unresponsive macros and remaps for a while and am coming back to try to solve it for the 3rd time now. Since Corsair support has been pretty useless, telling me to do things I have already done, I will ask here.

 

This article does help me: https://help.corsair.com/hc/en-us/articles/360044638712-How-to-Fix-unresponsive-macros-and-remaps

Running the recovery process reinstalls the Corsair virtual composite input device and allows macros and remaps to work again; however, once I reboot it is again deleted.

 

I have tried disabling auto-start up and launching manually after waiting a bit which reveals that the Human Interface Device is only deleted once iCUE starts up.

 

I have also tried launching iCUE as administrator without any different results.

 

Is there a fix to this? Or is this just an issue that Corsair isn't bothering to fix for some reason?

 

Windows 10 Version 20H2 Build 19042.804, issue has existed in previous versions such as 2004 as well

Edited by Cyclane
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Perform the steps in the article you linked but then go into iCUE, click on the PROFILE tab, click the + button, and recreate the profile completely from scratch without going into any other profile and copying actions or lighting. Also do not import any older profiles. Once you have done that delete the original default profile, drag the new profile to the top, and it should work.
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Perform the steps in the article you linked but then go into iCUE, click on the PROFILE tab, click the + button, and recreate the profile completely from scratch without going into any other profile and copying actions or lighting. Also do not import any older profiles. Once you have done that delete the original default profile, drag the new profile to the top, and it should work.

Thank you for your response. Unfortunately using deleting the default profile and making a new one did not fix the issue for me and the Human Interface Device is still deleted when iCUE starts up after a system reboot.

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