Corsair one pro i180 overheating on psu, probably trapped air

[mattisaac]

Apologies, I realised It says PSU in the title and I meant CPU....!

 

 

Hi there, I have a Corsair one pro i180 and it’s been great since I got it. However I moved desk this week, and in carrying it it seems like maybe some air has got trapped in the cooling pipes. I was very careful moving it but upon turning it back on icue tells me that the psu tempterature just rises even when the fans are set to “extreme” mode until it shuts down. (Strangely default mode doesn’t even seem to kick the fans on at all since updating icue??)

 

I have tried tilting it (and I can hear glugs) and turning it gradually, when both on and off. I have rocked it back and forth countless times. One time I got it to stay on a stable temp with extreme mode on and doing nothing but as soon as I taxed it at all it shut down.

 

What can I do? Thanks for any help

Edited March 2, 2021 by mattisaac

[mattisaac]

Semi update: I’m still having major problems. I have opened it up and held the radiator up high and tilted it hoping that would help and perhaps it did, the pc stayed stable with a cpu coolant temp of about 35 with extreme fans setting on. But the moment I changed that extreme setting to default the fan turned to 0rpm and the cpu coolant temp shot up to near 60.

 

I really don’t get why the default performance profile doesn’t seem to ever kick the fan on since updating icue?

[Azureblood2]

If your PSU is overheating, that isn't related to the cooling loop. The cooling loops only handle the CPU and GPU. The PSU should be an easy replacement, its a standard SF600/750.

 

I've run into bugs with iCUE where it set a flat 0% fan curve on my a100 less than a month after I bought the system. I tried contacting support about it, they asked me if my environment had changed...

 

After going back and forth for almost a month I finally convinced them that it was a software bug not my environment. They said they had to contact another team and would get back to me. They straight ghosted me and never replied.

 

I ended up moving the fan to the motherboard fan header and setting it to 100% (because the motherboard can't ramp the fan based on GPU temp).

 

Don't expect to get any support on these issues from support. Corsair will not sell you replacement parts or update firmware on these devices. iCUE might get updates, but I have no faith in them to write quality software that doesn't have major issues like this.

[Corsair Mint]

Hi mattisaac,

 

Normally, if you get air bubbles in the tubing, you would just need to run the system for a couple hours to let the pump work out those bubbles. If you're still getting heat issues after that, I'd recommend reaching out to our support team and they'll be happy to help look further into this issue with you.

https://help.corsair.com/hc/en-us/requests/new

[mattisaac]

Thanks for the replies.

 

Apologies, I realised It says PSU in the title and I meant CPU....!

 

I don’t think it’s a PSU problem, it’s definitely the CPU as I can see it getting super hot.

 

I’ve reached out to support and it is going to be returned/repaired.

 

However as Azureblood2 said I think you guys definitely have a software bug with icue where it is simply not spinning your main fan AT ALL unless we force it to be on 100%

Edited March 2, 2021 by mattisaac

[Azureblood2]

Another thing you can try, if you are comfortable with it, is re-pasting the CPU. Though since it happened suddenly, and is extreme enough to trigger thermal shutdown... I'm fairly certain it isn't a paste issue