Stuart0870 Posted February 24, 2021 Share Posted February 24, 2021 (edited) Since upgrading to 3.37.140 iCue now crashes on startup, and uninstalling, reinstalling hasn't helped. Faulting application name: iCUE.exe, version: 3.37.140.0, time stamp: 0x5feb82e4 Faulting module name: iCUE.dll, version: 3.37.140.0, time stamp: 0x5feb829f Exception code: 0xc0000005 Fault offset: 0x022089f9 Faulting process ID: 0x4508 Faulting application start time: 0x01d70a96df43e340 Faulting application path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe Faulting module path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.dll Report ID: c8727f6e-99cf-4522-80f4-093961bf0383 Faulting package full name: Faulting package-relative application ID: Where can I re-download the previous version ? *edit* nm, found it: https://downloads.corsair.com/Files/CUE/iCUESetup_3.36.125_release.msi - let's see if this version works. *edit 2* Nope. Faulting application name: iCUE.exe, version: 3.36.125.0, time stamp: 0x5fbbd88e Faulting module name: iCUE.dll, version: 3.36.125.0, time stamp: 0x5fbbd81b Exception code: 0xc0000005 Fault offset: 0x021d0239 Faulting process ID: 0x3f0 Faulting application start time: 0x01d70a9a508342b1 Faulting application path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe Faulting module path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.dll Report ID: a74f73ab-da72-4889-a5ae-5658c876969a Faulting package full name: Faulting package-relative application ID: *edit 3* 3.35.142 dies too. *edit 4* 3.34.161 also OK, there seems to be a major issue with my PC and iCUE which uninstalling just isn't fixing; what registry entries hang around after a de-install that need removing to give me a "clean" install ? *edit 5* Somehow had missed "remove all user data" from start of uninstall process, applied that and 3.37.140 install and runs successfully, all my lovely macros gone though :((((( *edit 6* \o/ Yay for backups, had a copy of \AppData\Roaming\Corsair\CUE\ from October 2020. What a rollercoaster ride. Edited February 24, 2021 by Stuart0870 And we're all good again. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted February 24, 2021 Corsair Employee Share Posted February 24, 2021 Just for future reference here is a link to the clean install instructions for iCUE. https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE- Link to comment Share on other sites More sharing options...
Recommended Posts