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RMA - No response for a week after acknowledgement


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Hi guys,


I bought a HX1000i and sadly it has bad coil whine. I contacted RMA support and I was quickly sent a response the next day in which the support person asked for a photo of the invoice, and that they'll gladly replace the PSU with a turnaround of about two weeks.


So I sent the invoice the next day, and since then I received no replies. I did follow-up twice, and once again today with no reply. A week passed since the support staff's first acknowledgement email, then nothing.


Support request number is 2004023851, if anyone can please help me get my RMA processed?


Thanks in advance,


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